<div dir="ltr"><p class="MsoNormal" style="line-height:normal;margin:0in 0in 10pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(13,13,13);font-family:"Segoe UI",sans-serif;font-size:10pt">Dear User, </span><br></p><p class="MsoNormal" style="line-height:normal;margin:0in 0in 10pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)">Our usage metrics indicate that you use
basic authentication to connect to Office 365 services. </span></p>
<p class="MsoNormal" style="line-height:normal;margin:0in 0in 10pt;font-size:11pt;font-family:Calibri,sans-serif"><b><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)">Please
be advised that after December 31, 2021, you will no longer be able to log into
Office 365 using basic authentication.</span></b></p>
<p class="MsoNormal" style="line-height:normal;margin:0in 0in 10pt;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)">What
is basic authentication?</span></i><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)"><br>
This means that you may have apps and/or mobile devices that rely only on
username and password to connect to Office 365 services. </span></p>
<p class="MsoNormal" style="line-height:normal;margin:0in 0in 10pt;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)">How
will my user experience change?</span></i><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)"><br>
After December 31, 2021, you must connect using modern two-step authentication
methods that require the use of your username, password, and secondary
authentication via <a href="https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=a4d8eb331b4df05063c62fc02a4bcb2c" style="color:rgb(5,99,193)">UCR
DUO</a>.</span></p>
<p class="MsoNormal" style="line-height:normal;margin:0in 0in 10pt;font-size:11pt;font-family:Calibri,sans-serif"><i><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)">Why
is this change taking place?</span></i><span style="font-size:10pt;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)"><br>
Multi-factor authentication keeps the entire Highlander community better
protected by requiring you to present two or more pieces of evidence to verify
it’s really you who is trying to access a secure campus service or resource. </span></p>
<p class="MsoNormal" style="margin:0in 0in 10pt;line-height:115%;font-size:11pt;font-family:Calibri,sans-serif"><b><i><span style="font-size:10pt;line-height:115%;font-family:"Segoe UI",sans-serif;color:rgb(13,13,13)">What action do I need to take? </span></i></b></p>
<p class="gmail-MsoListParagraphCxSpFirst" style="margin:0in 0in 0.0001pt 0.25in;line-height:115%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><u>Exchange users connecting using IMAP, POP,
and SMTP</u> – These connection methods will no longer be supported. Please
upgrade to a modern email client that supports Exchange or consider using
Outlook Web: <a href="https://outlook.office.com/mail">https://outlook.office.com/mail</a></p>
<p class="gmail-MsoListParagraphCxSpMiddle" style="margin:0in 0in 0.0001pt 0.25in;line-height:115%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><u>Outlook users</u> – Please upgrade to Office
2016 or Office 2016 with the latest updates, or use the M365 Suite to continue
to use Outlook. If your department subscribes to the campus Microsoft software
agreement, you can download office here: <a href="https://portal.office.com/account" style="color:rgb(5,99,193)">https://portal.office.com/account</a><u></u></p>
<p class="gmail-MsoListParagraphCxSpLast" style="margin:0in 0in 10pt 0.25in;line-height:115%;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-family:Symbol">·<span style="font-variant-numeric:normal;font-variant-east-asian:normal;font-stretch:normal;font-size:7pt;line-height:normal;font-family:"Times New Roman"">
</span></span><u>iOS and Android users</u> – The recommended
app is Outlook. You can download it onto your device from the App Store or Google
Play store. You may use your native phone mail app if it supports connecting to
Exchange without using ActiveSync.<u></u></p>
<p class="MsoNormal" style="margin:0in 0in 10pt;line-height:115%;font-size:11pt;font-family:Calibri,sans-serif">Thank you for your attention to this upcoming change. </p>
<p class="MsoNormal" style="margin:0in 0in 10pt;line-height:115%;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:black">In IT Together, </span></p><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
problem </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
service enhancement </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
articles </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
Software Catalog </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>