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<div class="WordSection1">
<p class="MsoNormal"><span style="color:#393B41">Dear System Access Administrators,
</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#393B41"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#393B41">UCR Information Technology Solutions is pleased to announce a process improvement:
<b>Communications Work Order System now available through the UCR ServiceLink portal.</b></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#393B41"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#393B41">What is it? </span></b><o:p></o:p></p>
<p class="MsoNormal">The process improvement will start on June 8 at 10PM. U<span style="color:#393B41">sers will be able to submit their Communications Work Order Requests directly through the ServiceLink portal at
</span><a href="servicelink.ucr.edu">servicelink.ucr.edu</a> starting Tuesday June 9<sup>th</sup>.<o:p></o:p></p>
<p class="MsoNormal"><span style="color:#393B41"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#393B41">What value will it bring to my team?
</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:#393B41;mso-list:l0 level1 lfo3">Requests related to voice and data services are now conveniently located in the central IT service portal so that users can submit and manage support tickets and service requests one place.<o:p></o:p></li><li class="MsoNormal" style="color:#393B41;mso-list:l0 level1 lfo3">Request types include:<o:p></o:p></li><ul style="margin-top:0in" type="circle">
<li class="MsoNormal" style="color:#393B41;mso-list:l0 level2 lfo3">Add Voice/Data services (including Cisco Jabber Softphones)<o:p></o:p></li><li class="MsoNormal" style="color:#393B41;mso-list:l0 level2 lfo3">Changes to existing services (Add Voicemail, Name Changes on Phone Displays)<o:p></o:p></li><li class="MsoNormal" style="color:#393B41;mso-list:l0 level2 lfo3">Disconnect Voice/Data Services<o:p></o:p></li><li class="MsoNormal" style="color:#393B41;mso-list:l0 level2 lfo3">Move Voice/Data Services<o:p></o:p></li><li class="MsoNormal" style="color:#393B41;mso-list:l0 level2 lfo3">Request handset cords, patch cords, etc.<o:p></o:p></li></ul>
</ul>
<p class="MsoNormal"><span style="color:#393B41"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#393B41"> <b>Where do I go to submit a request starting June
</b></span><b>9<span style="color:#393B41">?</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:#393B41;margin-left:0in;mso-list:l5 level1 lfo6">
Visit <a href="servicelink.ucr.edu">servicelink.ucr.edu</a> <o:p></o:p></li><li class="MsoListParagraph" style="color:#393B41;margin-left:0in;mso-list:l5 level1 lfo6">
Log in using your UCR NetID credentials <o:p></o:p></li><li class="MsoListParagraph" style="color:#393B41;margin-left:0in;mso-list:l5 level1 lfo6">
Select “Request Services & Software” from the top navigation bar<o:p></o:p></li><li class="MsoListParagraph" style="color:#393B41;margin-left:0in;mso-list:l5 level1 lfo6">
In the left-hand column under <i>Categories</i> select “Communications Work Order System”
<o:p></o:p></li></ul>
<p class="MsoNormal"><b><span style="color:#393B41"> </span></b><o:p></o:p></p>
<p class="MsoNormal"><b><span style="color:#393B41">For additional guidance, please reference the IT Knowledge Base:</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l2 level1 lfo9"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=cc83faee1b58bc509c0b844fdd4bcb14">Click here</a><span style="color:#393B41"> to view the Communications Work Order System KB article
(<b>KB0011871)</b></span><span style="font-size:8.5pt;font-family:"Verdana",sans-serif;color:black"> </span><span style="font-size:8.5pt;font-family:"Verdana",sans-serif">
</span><o:p></o:p></li><li class="MsoNormal" style="mso-list:l2 level1 lfo9"><span style="color:#393B41">Or
</span>browse the ITS Knowledge Base at <a href="kb.ucr.edu">kb.ucr.edu</a><span style="color:#393B41"> for more self-help articles
</span><o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#393B41">If you experience any issues with the new request form, please
<a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b">
submit a support ticket</a> in the ServiceLink portal. </span><span style="font-size:8.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#393B41">In IT Together, <o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Fira Sans";color:#44546A">Information Technology Solutions<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Fira Sans";color:#44546A">University of California, Riverside<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Fira Sans";color:#44546A">951-827-4848 |
<a href="https://its.ucr.edu/"><span style="color:#44546A">its.ucr.edu</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#393B41"><img border="0" width="288" height="53" style="width:3.0in;height:.5555in" id="_x0000_i1025" src="cid:image001.png@01D75276.F0548B10" alt="UCR-ITS-Logo_Riv_signature"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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