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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Hello Loan2Learn Participant, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Recently ITS was made aware of an issue involving users receiving an error message from Zoom prompting them to update the application. However, when attempting to update users received a notice stating that, “Automatic update is disabled for Zoom. Ask your IT administrator for help.” <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>If you are experiencing this issue with Zoom, please follow the below steps to reinstall the client and resolve the issue: <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='color:#393B41'><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#393B41'>In the search box next to the computer’s start button, type “settings” and click the “settings” option<o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='color:#393B41'><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#393B41'>Once the settings window appears, click “Apps” <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='color:#393B41'><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#393B41'>Once the apps appear, click on the “Zoom” app and select “Uninstall” <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='color:#393B41'><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#393B41'>Visit <a href="https://ucr.zoom.us">https://ucr.zoom.us</a> and sign in with your UCR NetID and password <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='color:#393B41'><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#393B41'>Click on “Resources” in the upper-right and select “Download Zoom Client” <o:p></o:p></span></p><p class=MsoListParagraph style='text-indent:-.25in;mso-list:l1 level1 lfo1'><![if !supportLists]><span style='color:#393B41'><span style='mso-list:Ignore'>6.<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='color:#393B41'>Download Zoom Client for Meetings and run the installer <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>The above steps should resolve your Zoom issue. If you experience problems that require additional technical support, please submit a ticket in the <a href="http://ithelp.ucr.edu/">service portal</a>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Enabling Your Continued Success,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://its.ucr.edu/"><span style='color:#003DA5'>ITS.UCR.EDU</span></a></span></u><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6145in' id="Picture_x0020_2" src="cid:image003.png@01D6F8BA.B25EEFA0" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style='color:#003DA5'>Submit a support ticket</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style='color:#003DA5'>Submit a request</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style='color:#003DA5'>Browse the ITS Knowledge Base</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'> <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>