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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Esteemed UC Riverside Deans and Department Chairs, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Based on the feedback provided on our recent <a href="https://ucriverside.az1.qualtrics.com/jfe/form/SV_2aUj6HpzEiviso5">customer service satisfaction survey</a>, we believe it is of the utmost importance that your unit is represented in our upcoming focus groups. <b>To ensure that the IT support needs of your unit are understood and considered by ITS, we kindly request that you or a delegate of your choosing attend one of our upcoming focus group sessions</b>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Focus group participants will have the opportunity to provide invaluable insight into their unit’s IT experience and support needs, which will be used by ITS to make improvements to current processes and influence future IT support services. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>We invite your unit to partner with our organization as we work diligently to deliver a better IT service experience for campus. Please RSVP to one of the focus group sessions below: <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><b>Session 1</b> <span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mon Sep 7th @ 4:00 pm</span>: <a href="https://ucr.zoom.us/meeting/register/tJYlcuurrD0iHtPSeFp2z-igbd1KdM3lywXO">Registration Link</a><o:p></o:p></p><p class=MsoNormal><b>Session 2</b> <span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Wed Sep 9th @ 11:00 am</span>: <a href="https://ucr.zoom.us/meeting/register/tJAsdOqoqj8jHdO8hi7tJf2AtcOUOkHxfeI7">Registration Link</a><o:p></o:p></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Thank you for the opportunity to continue to enable your success. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Best, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'><a href="https://its.ucr.edu/"><span style='color:#0563C1'>ITS.UCR.EDU</span></a></span></u><span style='font-size:10.0pt;color:#2D6CC0'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=200 height=45 style='width:2.0833in;height:.4687in' id="Picture_x0020_2" src="cid:image001.gif@01D6811B.16A090D0" alt="Description: Description: cid:image001.gif@01CCA60B.7849B810"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>