[Campus Notice] Camera System Migration Completed; Action Required for System Access

[UCR Information Technology Solutions]

[image: image]

Dear Campus Camera System Users,

We are pleased to report that the migration of UC Riverside’s campus camera
system from ONSSI to Genetec is now successfully completed. Please read
important information below on installing, logging into, and utilizing
Genetec. Please make sure to follow the required actions to ensure
uninterrupted access to the new camera system.

Account Porting and Software Installation

   -

   Your Account Status: If you logged into the camera system within the
   past two months, your account permissions have already been automatically
   ported over from ONSSI to Genetec. Note: If you have not logged in
   within the last two months, you will need to request access by submitting
   an IT ticket
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba>
   .
   -

   ITS-Managed Devices: If you use a computer managed by ITS and are either
   connected to the VPN or the campus network, the Genetec Security Desk
   application may have already been remotely installed on your machine. You
   may verify this by searching for “Genetec Security Desk” on your Windows
   device’s Search bar.
   -

   Non-Managed, Remote, and Mac Devices: If you are not using an
   ITS-managed device, if you were disconnected from the campus network or VPN
   during the migration, or if you are using a Mac device, the software is
   not automatically installed. Please refer to the instructions below to
   manually install the Genetec Security Desk application on your device. Note:
   This is only applicable to Windows users. Please see instructions below for
   Mac users.


Manual Installation and Login Instructions

If Genetec Security Desk was not automatically installed on your Windows
device, please complete the following steps to set up your access:


   1.

   Download the Genetec Security Desk installer for Windows using the
   following link:
   https://downloadcenter.genetec.com/products/SecurityCenter/5.13/5.13.2.0/Security_Center/Security_Center_v5.13.2.0_b2114.23_Client.zip
   .
   2.

   Run the downloaded file to install Genetec Security Desk on your Windows
   device.
   3.

   Proceed to the steps below.


Once Genetec Security Desk is successfully installed, please complete the
following steps to set up your access:


   1.

   Connect to the campus VPN: Log into the campus VPN or follow
   instructions to install and connect to Cisco Secure Access (AnyConnect):
   -

      How to Install the Cisco Secure VPN (AnyConnect)
      <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011142>
      -

      How to Connect to Cisco Secure (AnyConnect) VPN on a Windows Device
      <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012423>
      2.

   Launch the Genetec desktop client: Open the Genetec Security Desk
   application on your device.

[image: List of tools within Genetec Security Center 5.13, with the
Security Desk application highlighted.]

3. Log in to Genetec: In the login window, enter the Directory name
GENETEC.UCR.EDU and check the “Use Windows Credentials” box. This will
automatically pull your standard login details (the same credentials you
utilized for ONSSI). Click “Log on.”
[image: Genetec Security Desk login page with the "Use Windows credentials"
field highlighted.]
Instructions for Mac Users

The Genetec Security Desk application is currently not available for Mac
users. Please visit genetec.ucr.edu/webapp and connect to the campus VPN
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012424>
to access the Genetec system.
Training and Support Resources

We understand that moving to a new campus camera system may involve a
significant learning curve. To familiarize yourself with the upgraded
interface, please review the Genetec - Campus Camera System
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012457>
knowledge article for quick-start guides and feature overviews (UCR login
required).

If you experience issues installing Genetec Security Desk or logging into
the application, or if you need to request a new account for Genetec,
please submit
a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=c7ed7b211b2c9510609f86e9cd4bcbba>
or call BearHelp at (951) 827-4848 Monday to Friday, from 8 AM to 5 PM.

Thank you again for your patience and partnership as we completed this
critical upgrade to enhance our campus security infrastructure.


Sincerely,

Jeremy Fisher

Executive Director of Infrastructure

Information Technology Solutions

Jeff Talbott

Director of Campus Safety Services - Chief of Police

UC Riverside Police Department
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