[Campus Notice] Action Required on Your UCR R’Mail Account

[UCR Information Technology Solutions]

Key Takeaways:

   -

   The assigned alumni storage quota
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012202>
   of 10.00 GB will be enforced on your account on January 31, 2025.
   -

   Take action now to clean up your storage and secure your important
data before
   the 10.00 GB limit is applied to your R’Mail account.
   -

   If your account exceeds 10.00 GB of storage use as of January 31, 2025,
   it will be reset to adhere to the University’s cloud storage policy
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012202>.
   The reset process permanently deletes all data stored within the account.


Dear UCR Highlander,

You are receiving this email because your UC Riverside R’Mail (Google
Workspace) account will have a new storage quota of 10.00 GB effective
January 31, 2025. The new storage quota is applied to your R’Mail account,
which includes Email, Calendar, Drive, Photos, etc.

Alumni Storage Limits

A 10.00 GB storage quota is applied to alumni one year after their degree
is conferred in the Banner Student Information System. Your degree
conferment date is tied to your graduation date. Alternatively, this quota
may be applied if another policy placed on your account has ended (i.e.
staff, faculty).

To remain in compliance with Google and Microsoft’s new online storage
models
<https://its.ucr.edu/blog/2023/11/06/upcoming-changes-storage-email-and-calendar-services>,
it is necessary for the university to implement storage quotas on all UCR
accounts.

Action Required to Preserve Important Files

As the 10.00 GB alumni storage quota will be applied to your account soon,
you are strongly encouraged to take action now to export any files,
folders, email attachments, or pictures you wish to keep. It is important
to note that the time it takes to export data is based on the size of the
data being exported, so please plan accordingly if you have a large amount
of data.

Important Considerations

While all UCR alumni are entitled to retain access to their R’Mail account,
if your account exceeds 10.00 GB of storage use as of January 31, 2025,
your account will be reset to adhere to the University’s cloud storage
policy
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012202>.
This process permanently deletes all data stored within the account. It is
critical to note that there is no way to recover the data once it’s been
deleted and, as a result, UCR will not be able to assist you with this
matter.

Moreover, if the 10.00 GB limit is reached after the new quota has been
applied to your account, you will not be able to add or edit data, which
may impact the ability to send and receive email attachments. You are
strongly encouraged to follow the actions outlined below to clean up your
data and ensure that important information is not lost.

Resources & Support

To prepare for this change, please review the data you are currently
storing and practice diligent storage hygiene. Here are helpful tips to
manage your UCR data storage:


   -

   View your current storage usage <https://drive.google.com/drive/quota>.
   -

   Set up email forwarding
   <https://support.google.com/mail/answer/10957?hl=en#zippy=%2Cturn-automatic-forwarding-on-or-off>
   to help ensure you do not exceed the storage limit in the future.
   -

   Use Google Takeout to export your data from your UCR Google account
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0012120>
   .
   -

   Transfer ownership of files/folders
   <https://support.google.com/drive/answer/2494892?hl=en&co=GENIE.Platform%3DDesktop#:~:text=Open%20a%20Google%20Docs%2C%20Sheets,Transfer%20ownership.>
   containing UCR data (especially research data) to an individual with an
   active University role (e.g., a faculty or staff member).
Alternatively, move
   collaborative files/folders to a Google Shared Drive
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0012156>
   managed by individuals with active University roles.
   -

   Take note of your degree conferment date!


If you have any questions or concerns related to your alumni R’Mail
account, please contact ITS at (951) 827-4848 or submit a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=ucr_guest_ticket>. Thank
you for your attention and understanding.

Sincerely,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





This email account is not monitored by ITS staff. If you require technical
support, please take one of the following actions:


   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk at
   951-827-4848 from Monday to Friday, 8:00am to 5:00pm.
   - If you suspect you received a phishing email, please report it using
   PhishAlarm <https://its.ucr.edu/phishalarm>.
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