[Campus Notice] Changes to your UCR login experience go into effect tonight, February 24.

[UCR Information Technology Solutions]

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Important: UCR's New MFA Options Go Into Effect Tonight

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<https://www.youtube.com/watch?v=gOiqZRDgAqs>

UC Riverside will retire the options to verify identity using SMS, phone
call, and downloadable MyAccount passcodes at 10 PM on February 24, 2025.
This means that Highlanders must authenticate their login by configuring at
least one of the new identity verification options:


   -

   Verified push via the Duo Mobile app on a personal smartphone or tablet
   (those currently using push notifications will automatically transition to
   this method)
   -

   Verified push via the Duo Desktop app on a personal computer
   -

   Biometric authentication by configuring Face ID, Touch ID, etc. on a
   compatible personal device
   -

   A security key that is self-purchased and compliant with WebAuthn/FIDO2
   -

   A UCR-registered TOTP hardware security token (this option is reserved
   for those with accessibility concerns and must be requested)

Learn More
<https://its.ucr.edu/blog/2025/02/14/changes-multi-factor-authentication-mfa-are-coming-uc-riverside>

Guidance

Duo Mobile
Read the Guidance
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0010310>

This knowledge article provides guidance on how to use the Duo Mobile app,
as well as how to authenticate using Duo verified push notifications.
Duo Desktop
Read the Guidance
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281>

This knowledge article provides guidance on how to use the Duo Desktop app
to authenticate your login.
Accommodation

If you have accessibility concerns and need to request an accommodation,
please contact the Workers' Compensation and Disability Program
<https://workerscomp.ucr.edu/disability-management> (WCDP) for UCR
employees or the Student Disability Resource Center <https://sdrc.ucr.edu/>
(SDRC) for students.

Additional MFA guidance, including configuration of the biometric and
security key options, will be available in the ITS Knowledge Base (KB). To
access the KB or request support, visit its.ucr.edu/support.
Resources

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Video: Duo Authentication Updates

Watch this brief video to understand the changes that are coming to your
login experience.
Watch on YouTube <https://www.youtube.com/watch?v=gOiqZRDgAqs>

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Blog Article: Changes to Multi-factor Authentication (MFA) are Coming to UCR

This article contains important details about this change and what you can
expect in terms of your new user experience.
Read the Blog Article
<https://its.ucr.edu/blog/2025/02/14/changes-multi-factor-authentication-mfa-are-coming-uc-riverside>

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Webpage: Upcoming MFA Enhancements

This webpage serves as a landing page for information about planned changes
to MFA in response to new cybersecurity requirements.
Visit the Webpage <https://its.ucr.edu/mfa>

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Video: Message from the Provost

Watch this video message from Provost Watkins to learn why UCR is
strengthening MFA, along with other key steps we must take to keep our
Highlander community safe.
Watch on YouTube <https://www.youtube.com/watch?v=8-bMZddr-Bc>

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Reason for Change: UC Cybersecurity Mandate 2025

These changes are part of UCR's plan to better protect our community and
comply with a new UC systemwide mandate.
Learn About the Mandate <https://its.ucr.edu/cybersecurity-mandate-2025>



Need IT help? Submit a support ticket at its.ucr.edu/help


Information Technology Solutions

Computing & Communications Building

900 University Ave.

Riverside, CA 92521

951-827-4848 | its.ucr.edu
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