[Campus Notice] Notice: Removal of Third-Party AI Tools From the Zoom App Marketplace

[UCR Information Technology Solutions]

Dear Highlander,

This is a reminder following our earlier announcement that starting on October
14, 2024 Information Technology Solutions (ITS) is removing access to
third-party AI tools (namely, Otter AI, Fathom AI, and Colibri AI) from the
Zoom App Marketplace. We are taking this step in an effort to streamline
the AI tools utilized by the campus community, and more importantly, to
ensure that the AI tools we are using are in compliance with UC Riverside’s
data security requirements.

Note: If you have concerns about an existing subscription or contract with
Otter AI or Colibri AI, please submit a Software Request form
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=9cc6aefb0fadcb40138942bce1050ee3>
and select “Zoom” in the “Which Software” field. You may also reach out to
me at siddiq at ucr.edu if you have questions or require further assistance.
Zoom AI Companion Is Now Available

Zoom AI Companion, Zoom’s built-in artificial intelligence tool, is now
available to all UCR Zoom accounts. AI Companion is a UC-approved AI tool
that offers the following assistive technology within the platform you
already use:


   -

   Meeting Summary
   <https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058013>
   -

   Smart Recording for Zoom Meetings
   <https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061101>
   -

   Thread Summary for Team Chat
   <https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057619>


By default, AI Companion features are turned off for all UCR users.
However, you may choose to enable them by visiting ucr.zoom.us. Log in with
your UCR NetID and go to Settings > AI Companion to turn on Zoom’s AI
features.

To learn more about Zoom AI Companion and other generative AI tools
available at UCR, please visit the ITS website <https://its.ucr.edu/ai>.

We appreciate your understanding and thank you for your attention to this
matter.


Sincerely,

Siddiq Siddiqui-Ali

Manager, Multimedia and Classroom Technologies

Information Technology Solutions

University of California, Riverside


On Mon, Sep 9, 2024 at 1:45 PM UCR Information Technology Solutions <
its at ucr.edu> wrote:

> Dear Highlander,
>
> Starting on October 14, 2024, Information Technology Solutions (ITS) is
> removing access to third-party AI tools (namely, Otter AI, Fathom AI, and
> Colibri AI) from the Zoom App Marketplace. We are taking this step in an
> effort to streamline the AI tools utilized by the campus community, and
> more importantly, to ensure that the AI tools we are using are in
> compliance with UC Riverside’s data security requirements.
>
> Note: If you have concerns about an existing subscription or contract
> with Otter AI or Colibri AI, please submit a Software Request form
> <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=9cc6aefb0fadcb40138942bce1050ee3>
> and select “Zoom” in the “Which Software” field. You may also reach out to
> me at siddiq at ucr.edu if you have questions or require further assistance.
> Secure Zoom Meeting AI Tool for UCR
>
> Zoom AI Companion, Zoom’s built-in artificial intelligence tool, is now
> available on all UCR Zoom accounts. AI Companion is a UC-approved AI tool
> that offers the following assistive technology within the platform you
> already use:
>
>
>    -
>
>    Meeting Summary
>    <https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058013>
>    -
>
>    Smart Recording for Zoom Meetings
>    <https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061101>
>    -
>
>    Thread Summary for Team Chat
>    <https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057619>
>
>
> By default, AI Companion features are turned off for all UCR users.
> However, you may choose to enable them by visiting ucr.zoom.us. Log in
> with your UCR NetID and go to Settings > AI Companion to turn on Zoom’s AI
> features.
>
> To learn more about Zoom AI Companion and other generative AI tools
> available at UCR, please visit the ITS website <https://its.ucr.edu/ai>.
>
> We appreciate your understanding and thank you for your attention to this
> matter.
>
>
> Sincerely,
>
> Siddiq Siddiqui-Ali
>
> Manager, Multimedia and Classroom Technologies
>
> Information Technology Solutions
>
> University of California, Riverside
>
>
>
>
>
> *Please Note: This email account is not monitored by ITS staff. If you
> require technical support, please take one of the following actions:*
>
>    - Visit the ITS website at its.ucr.edu to find self-help articles,
>    submit and track support tickets, request IT services, and more.
>    - For live support, you can contact the BearHelp helpdesk during
>    normal business hours (M-F, 8am-5pm) at 951-827-4848
>
>
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