[Campus Notice] Important: Zoom Will No Longer Support macOS Version 10.12 and Older Starting November 2, 2024

[UCR Information Technology Solutions]

Dear Highlander,

On November 2, 2024, Zoom will release an application update affecting all
Zoom users (learn more
<https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130#h_20732956611541715190259772>).
This updated version will no longer support macOS version 10.12 and older.
If your Mac device is currently running on macOS 10.12 or an older version,
you will not be able to sign in to your UCR Zoom account nor join any
meetings hosted through UCR’s Zoom starting on November 2.
Take Action Now to Continue Using Zoom

To ensure continued access to your UCR Zoom account, you may take any of
the following actions:


   -

   (For Students) Apply for a Loaner Device: The Loan2Learn program
   supports students in need of off-campus access to a learning device. Visit
   the ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0011606>
   to learn how to request a loaner device or contact BearHelp at 951-827-4848
   to inquire about a short-term loaner device that is compatible with Zoom.



   -

   Upgrade Your Mac Device: If your hardware no longer supports a newer
   macOS version that is compatible with Zoom, you may consider purchasing a
   new Mac device. Affected faculty and staff may discuss this option with
   their respective department administrators.


As per Zoom’s policy
<https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130>,
a new minimum version is enforced every three months. This policy is
designed to help ensure that Zoom users receive the latest Zoom features,
as well as any privacy and security enhancements applied to the platform.
For this reason, users are not able to choose which version of the
application they would like to be on. To avoid disruptions to your day to
day activities, please ensure that your device’s operating system is
compatible with the newest version of Zoom by November 2. We sincerely
apologize for any inconvenience this may cause.

Should you have any questions or require further assistance, please get in
touch with me at siddiq at ucr.edu.


Sincerely,

Siddiq Siddiqui-Ali

Manager, Multimedia and Classroom Technologies

Information Technology Solutions

University of California, Riverside





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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