[Campus Notice] Action Required: Set Up Microsoft Authenticator (MFA) to Continue Accessing Your UCR Student Employee Email

[UCR Information Technology Solutions]

Key Takeaways:

   -

   Beginning December 2, 2024, multi-factor authentication (MFA) will be
   required on your UCR student employee email account. This will help ensure
   UCR meets new UC information security requirements
   <https://its.ucr.edu/cybersecurity-mandate-2025> by the deadline, as
   mandated by the UC President.
   -

   This change means that every time you log into secure UCR resources,
   including your student employee email, you will be required to verify your
   identity with a personal device.
   -

   Set up Microsoft Authenticator
   <https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012268>
   to continue accessing your UCR student employee email account come December
   2024. Once the change is applied, you will need to authenticate your
   login upon signing in to a secure UCR resource.


Dear Highlander,

You are receiving this notice because of a planned security update for UC
Riverside email resources. In direct response to the UC Cybersecurity
Mandate <https://its.ucr.edu/cybersecurity-mandate-2025>, UCR is further
securing its email resources by implementing multi-factor authentication
(MFA) on all accounts. The change will happen December 2, 2024.
What This Change Means for You

Identity verification via MFA will be added as an extra layer of security
on your UCR student employee email account. This means that every time you
log into email and other secure UCR resources, you will be required to
authenticate your login with a registered personal device.
Action is Required

To access your student employee email account in Microsoft Outlook after
MFA is enabled, you will need to set up Microsoft Authenticator. For
step-by-step guidance on setting up Microsoft Authenticator, read the ITS
knowledge article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012268>
.


If you believe you received this email in error because you already use MFA
to access your UCR student employee email account, please disregard this
message. If you have questions or concerns about the upcoming change, or if
you need assistance in accessing your email account, please call BearHelp
support at (951) 827-4848 (Monday to Friday, from 8:00 am to 5:00 pm).

We appreciate your partnership as UCR strengthens its information security.
Implementing robust MFA on all accounts is one of the key steps in UCR’s
security plan to meet the new UC-wide cybersecurity requirements. To learn
more about these requirements and the role you play in helping us better
protect our campus, please visit the UC Cybersecurity Mandate 2025 webpage
<https://its.ucr.edu/cybersecurity-mandate-2025>.


Sincerely,

Dewight F. Kramer

Chief Information Security Officer

Sureyya Tuncel

Identity and Access Management Manager





This email account is not monitored by ITS staff. If you require technical
support, please take one of the following actions:


   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk at
   951-827-4848 from Monday to Friday, 8:00am to 5:00pm.
   - If you suspect you received a phishing email, please report it using
   PhishAlarm <https://its.ucr.edu/phishalarm>.
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