[Campus Notice] Reminder Regarding Your UCR R’Mail Account

[UCR Information Technology Solutions]

Key Takeaways:

   -

   All UCR R’Mail (Google Workspace, which includes Email, Calendar, Drive,
   Photos, etc.) accounts have new storage quotas, including alumni R’Mail
   accounts.
   -

   The new R’Mail storage limit for alumni is 10 GB, effective on September
   3, 2024.
   -

   For those with accounts over the limit, there is a 17-day grace period
   during which alumni may export any files, folders, email attachments, or
   pictures they wish to keep.
   -

   On September 20, 2024, UCR will perform a reset on all alumni R’Mail
   accounts that are over the 10 GB storage limit. If your R’Mail account
   is reset, all data and email stored within your account will be irrevocably
   deleted.
   -

   Everyone is encouraged to reduce their UCR R’Mail storage usage to
   contribute to our collective goal
   <https://its.ucr.edu/blog/2023/11/06/upcoming-changes-storage-email-and-calendar-services>
   .


Dear UCR Alumnus,

This is a follow-up message (previous communication attached) regarding the
new storage quotas for UCR R’Mail (Google Workspace, which includes Email,
Calendar, Drive, Photos, etc.) accounts. These storage quotas have been set
in response to new online storage models
<https://its.ucr.edu/blog/2023/11/06/upcoming-changes-storage-email-and-calendar-services>
enforced by Google and Microsoft. As mentioned in previous communication,
the new R’Mail storage limit of 10 GB for alumni will take effect on September
3, 2024.

Your Google Workspace storage usage is currently under 10 GB. However, you
are encouraged to review the data you are currently storing and practice
diligent storage hygiene. Here are helpful tips to manage your UCR data
storage:


   -

   View your current storage usage <https://drive.google.com/drive/quota>.
   -

   Set up email forwarding
   <https://support.google.com/mail/answer/10957?hl=en#zippy=%2Cturn-automatic-forwarding-on-or-off>
   to help ensure you do not exceed the storage limit in the future.
   -

   Use Google Takeout to export your data from your UCR Google account
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0012120>
   .
   -

   Transfer ownership of files/folders
   <https://support.google.com/drive/answer/2494892?hl=en&co=GENIE.Platform%3DDesktop#:~:text=Open%20a%20Google%20Docs%2C%20Sheets,Transfer%20ownership.>
   containing UCR data (especially research data) to an individual with an
   active University role (e.g., a faculty or staff member).
Alternatively, move
   collaborative files/folders to a Google Shared Drive
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0012156>
   managed by individuals with active University roles.


Alumni R’Mail accounts that exceed the 10 GB limit will not be able to add
or edit data as of September 3, 2024. There is a 17-day grace period during
which alumni may export any files, folders, email attachments, or pictures
they wish to keep.

On September 20, 2024, UCR will perform a reset on all alumni R’Mail
accounts that are over the 10 GB storage limit. If your R’Mail account is
reset, all data stored within your account will be irrevocably deleted.
This data includes Email, Drive, Calendar, Photos, and other Google
Workspace tools, as well as any customized settings. It is critical to note
that there is no way to recover the data once it’s been deleted and, as a
result, UCR ITS will not be able to assist you with this matter.

If you believe you have received this email in error because you are a
current student (actively enrolled in courses at UCR), faculty, or staff,
please contact ITS at (951) 827-4848 or submit a ticket
<https://ucrsupport.service-now.com/ucr_portal?id=ucr_guest_ticket>.


Sincerely,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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