[Campus Notice] New “ITS Support” Shortcut Coming Soon to Managed Device Solutions Windows Users

[UCR Information Technology Solutions]

Dear Colleagues,

Information Technology Solutions (ITS) is excited to announce the new “ITS
Support” shortcut coming to all Windows devices issued by Managed Device
Solutions (MDS). Starting on February 20, 2024, campus users seeking to
receive tech support for their ITS-issued device can quickly get help using
a shortcut from their desktop.

You can access the shortcut on your Windows desktop through a blue round
icon with a white question mark called “ITS Support” (see image below).
Clicking this icon will take you to the ITS ServiceNow portal
<https://ucrsupport.service-now.com/ucr_portal>, where you can directly
access the following resources:


   -

   ITS Knowledge Base
   <https://ucrsupport.service-now.com/ucr_portal?id=ucr_its_knowledge_base>
   -

   Software Request form
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=9cc6aefb0fadcb40138942bce1050ee3>
   -

   ITS’ full service catalog
   <https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=6dc6382437e8cb40a2e983dcb3990e88>
   -

   Service Request form
   <https://ucrsupport.service-now.com/ucr_portal?id=ucr_submission_form>




The macOS version of the ITS Support shortcut will roll out later this year
to all ITS-issued Mac devices, so stay tuned for updates!

For more information or feedback about this new feature, you may reach the
ITS Managed Device Solutions team at mds at ucr.edu.


Sincerely,

Lily Barger

Director, Campus Support Services

Information Technology Solutions

University of California, Riverside





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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