[Campus Notice] Important Guidance on New Work Order System

[UCR Information Technology Solutions]

Dear Campus Work Order Transactor,

As you may know, UCR’s planned financial systems upgrade is taking place in
the coming month (learn about Impact23 <https://impact23.ucr.edu/>). With
this comes the introduction of the new Work Order System, which will
replace several existing systems at UCR and will be used to submit requests
that cover the following areas:


   1.

   Web Recharge
   2.

   Mail Services
   3.

   Digital Services
   4.

   Receiving Services
   5.

   Media Recharge
   6.

   Communication Work Orders


To help you navigate the Work Order System interface and tools, ITS has
published a Knowledge Base article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=2be71a0f1bdbe190f3444158dc4bcb3f>
that includes step-by-step guidance on how to access the Work Order System.

Important: When logging into the system, note that users who have access to
the ServiceNow backend will be redirected to the general ServiceNow
administrative homepage upon successful UCR authentication. To return to
the Work Order System homepage, open a new browser tab and enter the Work
Order System URL (workorders.ucr.edu). This step will not be required again
once you’ve successfully logged into the ServiceNow system. Note that the
workorders.ucr.edu system is scheduled to go live on July 5, 2023.

Please refer to the KB article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=2be71a0f1bdbe190f3444158dc4bcb3f>
for complete guidance on how to navigate the Work Order System homepage,
submit requests, locate and process orders, use the administrator
functions, and access the report Dashboards. You are encouraged to share
the Work Order System KB article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=2be71a0f1bdbe190f3444158dc4bcb3f>
with your customers for awareness.

Visit the ITS support page <https://its.ucr.edu/support> for additional IT
support and check out the ITS website <https://its.ucr.edu/> for the latest
news and updates. For Impact23 support, please refer to the information and
resources provided at impact23.ucr.edu.


Sincerely,

Information Technology Solutions

University of California, Riverside

ITS.UCR.EDU <https://its.ucr.edu/>





*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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