[Campus Notice] Upcoming Change to How You Access Your UCR R'Mail Account

[UCR Information Technology Solutions]

Dear R’Mail User,

Please be advised that after July 1, 2023, you will no longer be able to
log into R’Mail using basic authentication.

What is basic authentication?

This means that you may have applications and/or mobile devices that rely only
on a username and password to connect to R’Mail services. While this is a
common method of data protection, it’s not as secure as a multi-step
authentication method.

Why is this change taking place?

As the name implies, basic authentication is basic and, therefore, not
secure enough to meet UCR’s information security standards. As a result,
UCR is mandated by the UC Office of the President to disable basic
authentication.

How will my user experience change?

EMERITI & RETIREES

ALL OTHER UCR USERS

Emeriti and retirees will still be able to access their email via a web
browser by visiting https://rmail.ucr.edu. Email access via web browser
will not change and is the recommended way to access R’Mail. Emeriti and
retirees are not required to authenticate via UCR DUO if accessing via the
web browser.

After July 1, 2023, you must connect using a modern two-step authentication
method that requires the use of your username, password, and secondary
authentication via UCR DUO
<https://nam02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fucrsupport.service-now.com%2Fucr_portal%2F%3Fid%3Dkb_article%26sys_id%3Da4d8eb331b4df05063c62fc02a4bcb2c&data=04%7C01%7Cokey.uchendu%40ucr.edu%7C471fd8638f06475d984908da11bc95a3%7C9b622ac486a6419d9b9ebfb33f45c054%7C0%7C0%7C637841798920120691%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=vfLQWc0ajMvBPGcfOQtclzX9pabK690Pw9CyQQXsV5U%3D&reserved=0>
.



After July 1, 2023, anyone trying to access R’Mail on their computer or
phone via an outdated connection (i.e., IMAP, POP, or SMTP) will need to
remove their email account and then re-add it using a modern connection.
Similarly, anyone using a version of Outlook that is older than Outlook
2016 will need to update the Outlook email client and Google Workspace Sync
for Outlook to a newer version to continue accessing R’Mail via the client.
Email access via web browser will not change and is the recommended way to
access R’Mail.

Where can I find additional guidance?

Below are some helpful resources:

   -

   Access your R’Mail account from the web at https://rmail.ucr.edu
   -

   Get the Gmail app for your phone from the Apple App Store
   <https://apps.apple.com/us/app/gmail-email-by-google/id422689480> or Google
   Play Store
   <https://play.google.com/store/apps/details?id=com.google.android.gm&hl=en_US&gl=US>
   -

   Learn how to set up your R'Mail on an iPhone
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0010591>
   -

   Learn how to set up your R'Mail on an Android device
   <https://ucrsupport.service-now.com/ucr_portal/?id=kb_article_view&sysparm_article=KB0010588>

   -

   Alternatives to less secure apps
   <https://apps.google.com/supportwidget/articlehome?hl=en&article_url=https%3A%2F%2Fsupport.google.com%2Fa%2Fanswer%2F6260879%3Fhl%3Den&assistant_id=generic-unu&product_context=6260879&product_name=UnuFlow&trigger_context=a&fragment=zippy%3D%2Cuse-alternatives-to-less-secure-apps>
   -

   Download GWSMO (Google Workspace Sync for Microsoft Outlook)
   <https://tools.google.com/dlpage/gssmo/>

If you need additional support, please browse the IT Knowledge Base or
submit a support ticket at its.ucr.edu/support.

Thank you for taking the steps needed to better secure your information.

Sincerely,

Information Technology Solutions
University of California, Riverside



*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
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