[IT Notice] FW: Required Action on iShare Files

Wed Feb 24 15:24:10 PST 2021

Dear Campus User, 

This is a friendly reminder to migrate any needed personal or departmental
files out of the iShare file storage system and into a supported storage
platform by March 20, 2021. Step-by-step instructions on how to migrate your
files from iShare to a supported platform can be found in the UCR
ServiceLink Knowledge Base (KB). Please reference the original email below
for complete information. 

Note: If you had issues accessing the KB article from the original email,
please use the following URL instead:
https://ucrsupport.service-now.com/ucr_portal/?id=kb_article
<https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=437b67a
41ba2685063c62fc02a4bcbd4> &sys_id=437b67a41ba2685063c62fc02a4bcbd4 OR visit
kb.ucr.edu <https://kb.ucr.edu/>  and enter "iShare migration" in the search
bar.   

If you are unfamiliar with iShare or believe you no longer have needed files
stored in the system, please disregard this email. 

In IT Together, 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU

Please note: This email account is for notification purposes only and is not
monitored by a helpdesk associate. If you require technical support, please
take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

From: UCR Information Technology Solutions <its at ucr.edu> 
Sent: Friday, February 19, 2021 10:21 AM
To: 'tech-bulletin at lists.ucr.edu' <tech-bulletin at lists.ucr.edu>
Subject: Required Action on iShare Files

Dear Campus User,

You are receiving this email because our records indicate that you are a
user of the iShare file storage system. If you are unfamiliar with iShare or
believe you no longer have files stored in this system, please disregard
this message. If you know you have files stored in iShare, this message is
to inform you that the iShare file storage system will be decommissioned
and, as a result, you need to migrate all wanted files to a supported
storage platform.   

As part of our continued efforts to conserve campus resources and
rationalize IT services, Information Technology Solutions (ITS) is currently
consolidating campus-wide file storage services. The robust file storage and
sharing platforms supported by ITS are: 

*	OneDrive (take training in UC Learning Center
<https://uc.sumtotal.host/Core/pillarRedirect?relyingParty=LM&url=app%2Fmana
gement%2FLMS_ActDetails.aspx%3FActivityId%3D373371%26UserMode%3D0&domain=14>
)
*	SharePoint (take training in UC Learning Center
<https://uc.sumtotal.host/Core/pillarRedirect?relyingParty=LM&url=core%2Fact
ivitydetails%2FViewActivityDetails%3FActivityId%3D384464%26UserMode%3D0&doma
in=14> )

*	See also: What is the difference between OneDrive and SharePoint
<https://ucrsupport.service-now.com/$viewer.do?sysparm_stack=no&sysparm_sys_
id=8e0b54a31bee8454453e7592cd4bcbc7> ?

*	Google Drive (learn more
<https://ucrsupport.service-now.com/$viewer.do?sysparm_stack=no&sysparm_sys_
id=c8c5daed1bbb489826bd635bbc4bcb50> )

For step-by-step instructions on how to migrate your files from iShare to a
supported platform, please read this ServiceLink Knowledge Base article
(KB0011566)
<https://ucrsupport.service-now.com/ucr_portal/?id=kb_article&sys_id=437b67a
41ba2685063c62fc02a4bcbd4> . Please also observe UCR
<https://ucrsupport.service-now.com/$viewer.do?sysparm_stack=no&sysparm_sys_
id=6dbffc7d1b7ac050453e7592cd4bcba4> 's security guidelines for storing and
sharing cloud data. 

Please note that all files must be migrated to a supported platform by March
20, 2021, at which point the iShare service will be promptly decommissioned.

If you experience technical issues with moving your files that are not
addressed by the Knowledge Base article, please open a helpdesk support
ticket by visiting ithelp.ucr.edu <http://ithelp.ucr.edu/> . 

Thank you for your support in this effort to conserve campus resources and
improve IT services at UCR.

Enabling Your Continued Success, 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

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