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<p class="MsoNormal"><b>From:</b> UCRDBR <<a href="mailto:ucrdbr-bounces@lists.ucr.edu">ucrdbr-bounces@lists.ucr.edu</a>>
<b>On Behalf Of </b>Departmental Benefits Representatives via UCRDBR<br>
<b>Sent:</b> Tuesday, April 30, 2024 3:19 PM<br>
<b>To:</b> <a href="mailto:ucrdbr@lists.ucr.edu">ucrdbr@lists.ucr.edu</a><br>
<b>Subject:</b> [UCRDBR] Additional Features Coming to Ask UCPath – Submit an Inquiry<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="159" height="60" style="width:1.6562in;height:.625in" id="Picture_x0020_1" src="cid:image001.jpg@01DA9B11.ADC83760"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">April 30, 2024<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<span style="font-family:"Arial",sans-serif">To:<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Department Benefits Representatives (DBRs)<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">From:<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif">Re:<o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:105%"><b><span style="font-family:"Arial",sans-serif">Additional Features Coming to Ask UCPath –
</span></b><b><span style="font-size:12.0pt;line-height:105%;font-family:"Arial",sans-serif;mso-fareast-language:JA">Submit an Inquiry<span style="color:#4472C4"><o:p></o:p></span></span></b></p>
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<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">DBRs, please share this information via your internal listserv.<o:p></o:p></span></b></p>
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<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
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<b><span style="font-family:"Arial",sans-serif;color:#0070C0;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
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<span style="font-family:"Arial",sans-serif;color:black;mso-fareast-language:JA">Effective
<b>May 6, 2024</b>, the UCPath Center will make it easier for employees to submit inquiries.<o:p></o:p></span></p>
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<span style="font-family:"Arial",sans-serif;color:#2E75B6;mso-fareast-language:JA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-right:31.8pt;mso-margin-bottom-alt:auto;margin-left:35.1pt;mso-add-space:auto;line-height:105%;background:white;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-family:"Arial",sans-serif;color:black">Employees will no longer be required to manually select a topic and category when submitting an inquiry via Ask UCPath. With the new enhancement, the system will automatically determine the topic and
category based on information provided by the employee. <o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:31.5pt;margin-bottom:0in;margin-left:34.5pt;margin-bottom:.0001pt;mso-add-space:auto;line-height:105%;background:white;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:31.5pt;margin-bottom:0in;margin-left:34.5pt;margin-bottom:.0001pt;mso-add-space:auto;line-height:105%;background:white;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-family:"Arial",sans-serif;color:black">This update aims to simplify the submission process for inquiries, making it more efficient and user-friendly for employees.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:47.0pt;margin-bottom:.0001pt;mso-add-space:auto;line-height:105%;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style="font-family:"Arial",sans-serif;color:#0E101A;mso-fareast-language:JA"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;mso-add-space:auto;line-height:105%;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style="font-family:"Arial",sans-serif;color:#0E101A;mso-fareast-language:JA">Changes - Submit an inquiry:
<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:61.0pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<![if !supportLists]><span style="font-family:Symbol;color:black;mso-fareast-language:JA"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif;color:#0E101A;mso-fareast-language:JA">The submission form will automatically fill in the topic and category fields based on the information provided in the subject and description<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:61.0pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<![if !supportLists]><span style="font-family:Symbol;color:black;mso-fareast-language:JA"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif;color:#0E101A;mso-fareast-language:JA">The updated landing page will display open and recently closed cases, making it easier for employees to access their inquiries<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:61.0pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<![if !supportLists]><span style="font-family:Symbol;color:black;mso-fareast-language:JA"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif;color:#0E101A;mso-fareast-language:JA">UCPath will also provide suggestions for resources that may assist in resolving issues<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:61.0pt;margin-bottom:.0001pt;mso-add-space:auto;line-height:105%;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<span style="font-family:"Arial",sans-serif;color:#0E101A;mso-fareast-language:JA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;mso-add-space:auto;line-height:105%;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<b><span style="font-family:"Arial",sans-serif;mso-fareast-language:JA">Resources:<o:p></o:p></span></b></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:61.0pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<![if !supportLists]><span style="font-family:Symbol;color:black;mso-fareast-language:JA"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif"><a href="https://youtu.be/G2NyuV-CnAE">Ask UCPath Enhancements video</a></span><span style="font-family:"Arial",sans-serif;mso-fareast-language:JA"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:30.6pt;margin-bottom:0in;margin-left:61.0pt;margin-bottom:.0001pt;mso-add-space:auto;text-indent:-.25in;line-height:105%;mso-list:l0 level1 lfo2;mso-element:frame;mso-element-frame-hspace:8.55pt;mso-element-wrap:around;mso-element-anchor-vertical:paragraph;mso-element-anchor-horizontal:column;mso-height-rule:exactly">
<![if !supportLists]><span class="MsoHyperlink"><span style="font-family:Symbol;color:black;text-decoration:none"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span></span><![endif]><span class="MsoHyperlink"><span style="font-family:"Arial",sans-serif;color:#4472C4"><a href="https://ucofficeofthepresident.sharepoint.com/:p:/r/sites/NewEmployeeCaseSubmissionForm/Shared%20Documents/01%20Project%20Management/Change%20Management/Ask%20UCPath%20Changes%20Overview.pptx?d=w4cc975292154441a91436eb65e8fc328&csf=1&web=1&e=774LoJ"><span class="MsoSmartlink">Ask
UCPath Enhancements Overview</span></a></span></span><span class="MsoHyperlink"><span style="color:#4472C4"><o:p></o:p></span></span></p>
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