<div dir="ltr"><div dir="ltr"><div><p>Hello all, </p><p>I’m writing to share a quick update regarding ITS BearHelp Technician coverage for this coming <b>Friday, July 31.</b></p><p>Our tech team will be participating in an all-day customer service training session. Because of this, they will not be physically on-site at SHCC on Friday. <span style="background-color:transparent">However, they will be </span><span style="background-color:transparent">remotely monitoring your location throughout the day</span><span style="background-color:transparent"> to ensure systems remain stable and urgent issues are addressed promptly.</span></p><p><b style="background-color:transparent">Escalations:</b><span style="background-color:transparent"> If you or your teams encounter an urgent issue, please reach out to <a class="gmail_plusreply" id="m_3597388596704405019plusReplyChip-2" href="mailto:robert.burg@ucr.edu" target="_blank">@Robert Burg</a> <a class="gmail_plusreply" id="m_3597388596704405019plusReplyChip-3" href="mailto:fmartin@ucr.edu" target="_blank">@Francisco Martinez</a> and <a class="gmail_plusreply" id="m_3597388596704405019plusReplyChip-4" href="mailto:mgiers@ucr.edu" target="_blank">@Matthew Giers</a> for support and escalation. </span><span style="background-color:transparent">We appreciate your flexibility and understanding as our team takes this time to sharpen their skills! </span></p><p><span style="background-color:transparent">Please let me know if you have any questions or concerns prior to Friday.</span></p><p>Thank you, </p><p>Lily</p></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal">Lily Barger</p>

<p class="MsoNormal">Director, Campus Support
Services</p>

<p class="MsoNormal">University of
California, Riverside<br>
Office (951) 827-0152 </p>

<p class="MsoNormal">Cell 909-708-9779 |
<a href="http://its.ucr.edu" target="_blank">its.ucr.edu</a></p><p class="MsoNormal"><a href="https://its.ucr.edu/" target="_blank"><img alt="https://its.ucr.edu/" src="https://ci3.googleusercontent.com/mail-sig/AIorK4xgK1P-RifJpjhkQveeXLWU24ZDQuM9GTge1_Pt1D97OjLFhrRMH9Z0jQqkwSwU62fiK2ajGhZh3sDJ"></a><br></p></div></div></div></div>
</div>