[Orgvpdue] Important Changes to Multi-Factor Authentication (MFA or DUO)

[Mona Nelson]

Dear UE Colleagues,

UCR continues to enhance the security of our accounts as well as internal
systems. Please be aware that ITS will be making changes to the
Multi-Factor Authentication (MFA) system this coming Monday, February 24,
2025.

If you are using the features impacted, you should have already received
direct communication from ITS. This message is just meant as a reminder as
well as informational to the rest of the ORG.

Key Changes:


   -

   Decommissioning of SMS, Phone Call, and MyAccount Passcodes: These
   methods will be retired due to security concerns.
   -

      No more text messages of passcodes
      -

      No more downloadable passcodes from MyAccount



   -

   New Authentication Options: You will need to configure at least one of
   the following options:


   -

   Verified Push via Duo Mobile App (available at App Store or Google Play
   Store)
   -

      Authenticate via mobile app
      -

      Authenticate via Biometric Authentication: Use Face ID or Touch ID on
      a compatible device.


   -

   Verified Push via Duo Desktop App: Can be installed on your personal
   computer


   -

   Security Key: Self-purchased and compliant with WebAuthn/FIDO2.


   -

   Hardware Security Token: Reserved for those with accessibility concerns
   and must be requested.


Next Steps:

   -

   Follow step-by-step guidance of DUO mobile app available in the ITS
   Knowledge Base.
   https://ucrsupport.service-now.com/ucr_portal?id=kb_article&sys_id=bfb4577393b2d6500073b2d97bba101b



   -

   Follow step-by-step guidance of DUO desktop app available in the ITS
   Knowledge Base
   https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012281&sys_kb_id=2e3389d247bf1610c85323c4116d43e3&spa=1



   -

   Submit an ITS ServiceLink ticket if you need assistance with the Duo
   Desktop app installation or alternate tools.

For more detailed information, please visit the ITS blog post on the
changes: ITS Blog Post
https://its.ucr.edu/blog/2025/02/14/changes-multi-factor-authentication-mfa-are-coming-uc-riverside
.

Thank you,
Israel

Israel Fletes
Senior Director, Academic Innovations
XCITE Center for Teaching and Learning | Division of Undergraduate Education
Office: 951-827-3035 | Mobile:  951-300-6693
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