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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Hello, </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">The IAMRiverside project team would like to make you aware of additional guidance that has been added to the
</span><a href="https://its.ucr.edu/iamriverside"><span style="font-family:"Arial",sans-serif;color:#1155CC">project page</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">The
</span><a href="http://its.ucr.edu/iamriverside#FAQ"><span style="font-family:"Arial",sans-serif;color:#1155CC">FAQ section</span></a><span style="font-family:"Arial",sans-serif;color:black"> has been updated to answer the following questions: </span><o:p></o:p></p>
<ul style="margin-top:0in;padding-inline-start:48px" type="disc">
<li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Can I reset my password using IAMRiverside?<o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Who approves the creation of a new user account (NetID)?<o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">My name is not appearing correctly on my accounts. How do I update it?<o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Have my permissions changed now that I am using IAMRiverside?<o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">How do I find an individual’s NetID now that this information is not available in Enterprise Directory?<o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">When will the NetID account be created?<o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Who receives notifications from IAMRiverside during the NetID creation process? <o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">How do I extend the Affiliate Exception access period? <o:p></o:p></span></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Additional guidance has also been added to the
</span><a href="https://its.ucr.edu/iamriverside#knowledge"><span style="font-family:"Arial",sans-serif;color:#1155CC">IAMRiverside Knowledge Articles</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">These topics were compiled based on questions and feedback received during the IAMRiverside Office Hour sessions. The team is actively working to address other
issues and questions identified in those sessions that are not addressed above. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">The project team has also received requests for additional training. To best meet this request, we need to understand where folks feel there are gaps in the
</span><a href="https://its.ucr.edu/iamriverside#resources"><span style="font-family:"Arial",sans-serif;color:#1155CC">existing training resources</span></a><span style="font-family:"Arial",sans-serif;color:black"> and
</span><a href="http://its.ucr.edu/iamriverside#FAQ"><span style="font-family:"Arial",sans-serif;color:#1155CC">FAQs</span></a><span style="font-family:"Arial",sans-serif;color:black">. If you would like to provide feedback on additional training resources,
</span><a href="https://docs.google.com/forms/d/e/1FAIpQLSesCEFas64EkLF4OPOBmL4iweqBi7opKTkOqoCh4IcMx3NsLQ/viewform?usp=sf_link"><span style="font-family:"Arial",sans-serif;color:#1155CC">please answer these questions</span></a><span style="font-family:"Arial",sans-serif;color:black">
so that we can work with you and your team (note that you will need to be logged into Google with your UCR NetID). </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">The next Office Hour session will be held on Wednesday, April 26 at 4 PM. A meeting invitation will be sent shortly. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">In the meantime, if you need assistance please
</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_home_new&logged_in=false"><span style="font-family:"Arial",sans-serif;color:#1155CC">submit a ticket</span></a><span style="font-family:"Arial",sans-serif;color:black"> or call Bearhelp at
951-827-4848. </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Sincerely, </span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">IAMRiverside Project Team<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#555555">Information Technology Solutions<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#555555">University of California, Riverside<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#555555"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#393B41"><img border="0" width="288" height="53" style="width:3.0in;height:.552in" id="Picture_x0020_1" src="cid:image003.png@01D97439.F6495820" alt="UCR-ITS-Logo_Riv_signature"></span><span style="color:#393B41"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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