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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Hello, </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">This email is to notify you that IAMRiverside has been deployed. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">The R’Mail alias issue that was communicated on Saturday evening was resolved early Monday morning. However, an unexpected issue with UCR’s legacy Lightweight Directory Access Protocol (LDAP) caused IAMRiverside
to experience a service outage, delaying deployment tasks and testing. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">The IAMRiverside project team has since completed post-deployment testing and is pleased to report that UCR’s new identity and access management solution is operational. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-family:"Arial",sans-serif;color:black">Logging into IAMRiverside</span></b><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">To log into IAMRiverside, follow these steps: </span><o:p></o:p></p>
<ol style="margin-top:0in;padding-inline-start:48px" start="1" type="1">
<li style="color:black;margin-top:12.0pt;margin-bottom:0in;margin-bottom:.0001pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Go to <a href="https://iamriverside.ucr.edu">
<span style="color:#1155CC">iamriverside.ucr.edu</span></a><o:p></o:p></span></li><li style="color:black;margin-top:0in;margin-bottom:12.0pt;mso-list:l0 level1 lfo1;vertical-align:baseline">
<span style="font-family:"Arial",sans-serif">Sign in using your NetID credentials <o:p></o:p></span></li></ol>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">You can find </span><a href="https://its.ucr.edu/iamriverside#knowledge"><span style="font-family:"Arial",sans-serif;color:#1155CC">guidance</span></a><span style="font-family:"Arial",sans-serif;color:black">
on how to perform specific functions, as well as video walkthroughs, at </span><a href="https://its.ucr.edu/iamriverside"><span style="font-family:"Arial",sans-serif;color:#1155CC">its.ucr.edu/iamriverside</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-family:"Arial",sans-serif;color:black">Post-Deployment Support</span></b><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">The IAM team will continue post-deployment activities. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">If you experience any issues accessing a particular UCR resource, please contact your organization’s
</span><a href="https://eacs.ucr.edu/eacs/EACS_SEARCH.SAA_list"><span style="font-family:"Arial",sans-serif;color:#1155CC">system access administrator (SAA)</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">If you need to report an issue with the IAMRiverside portal, please
</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_home_new&logged_in=false"><span style="font-family:"Arial",sans-serif;color:#1155CC">submit a support ticket</span></a><span style="font-family:"Arial",sans-serif;color:black"> on the
</span><a href="https://its.ucr.edu/support"><span style="font-family:"Arial",sans-serif;color:#1155CC">ITS website</span></a><span style="font-family:"Arial",sans-serif;color:black">. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:24.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">If after reviewing the </span>
<a href="https://its.ucr.edu/iamriverside#knowledge"><span style="font-family:"Arial",sans-serif;color:#1155CC">available support resources</span></a><span style="font-family:"Arial",sans-serif;color:black"> you still have specific questions or concerns, please
consider attending the first </span><a href="https://docs.google.com/forms/d/e/1FAIpQLSf-wlPJBN3fRMdLJo48CMNgoA-QsoWwhCdLCRfgdNDylPlVUg/viewform?usp=sf_link"><span style="font-family:"Arial",sans-serif;color:#1155CC">IAMRiverside Office Hour</span></a><span style="font-family:"Arial",sans-serif;color:black">
session on Tuesday, March 28, at 1:30 PM. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">Again, we greatly appreciate those who helped us make this critical update to UCR’s identity and access management architecture. </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<span style="font-family:"Arial",sans-serif;color:black">Sincerely, </span><o:p></o:p></p>
<p style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:12.0pt;margin-left:0in">
<b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5">IAMRiverside Project Team<br>
</span></b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#555555">Information Technology Solutions<br>
University of California, Riverside<br>
</span><a href="https://its.ucr.edu/iamriverside"><span style="font-family:"Arial",sans-serif;color:#1155CC">https://its.ucr.edu/iamriverside</span></a><o:p></o:p></p>
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