[IAMRiverside] Update on IAMRiverside Deployment

[Alexandra Chrystal]

Hello,

This email provides an update on UCR Information Technology Solutions' identity and access management project, IAMRiverside.

Project Progress
UCR ITS has completed User Acceptability Testing (UAT) for IAMRiverside and is making the final preparations necessary to deploy to campus. Again, we sincerely thank our testing volunteers for their feedback and support of this project.

IAMRiverside Deployment (Go Live)
Deployment is scheduled to commence the afternoon of March 16, 2023, and conclude in the early morning hours of March 20, 2023. Due to the scope and technical complexity of this change, please note that IAM services will be impacted during this deployment window.

User Experience During Deployment
Please anticipate the following during the deployment window:

Delay in NetID Creation & Account Updates
It is important to note that NetIDs cannot be provisioned during the deployment window. As a result, folks should expect delays in providing system access to new persons, as well as delays in processing any changes made in sources of authority (e.g., UCPath, Banner, etc.) for an existing person. This inconvenience is an unfortunate byproduct of the cutover to the new solution, but also a reminder of how critical this infrastructure is to UCR operations. Please share this information with your unit and try to plan accordingly.

Decommissioning of eForms, Enterprise Directory (eDir), and Temporary NetID System (TNS)
As communicated previously, eForms, eDir, and TNS will be decommissioned as part of the deployment. As a result, these systems will no longer be accessible. Once IAMRiverside is live, functions currently performed in those systems will be performed in IAMRiverside.

Disruption to Password Reset
Additionally, near the beginning of the deployment window, the ability to reset one's password in MyAccount will be unavailable for approximately one hour. An alert will be posted in MyAccount to make users aware of this planned service disruption.

Email Alias Limitation in R'Mail
Similarly, during the deployment window, those with R'Mail (Google) email accounts will be unable to use the "send as" alternate alias function when composing emails. Any emails sent during this time will leverage the default setting to "send as" the user's netID at ucr.edu<mailto:netID at ucr.edu>. However, it should be noted that users can still "send to" all alias email accounts (e.g., scotty.bear at ucr.edu).

UCPath Will Be Authoritative Source for Employee and Contingent Worker Account Types
Finally, it should be noted that IAMRiverside will look to UCPath as the authoritative source for account type. As a result, some users may notice a change in their access if there is currently a discrepancy between their UCPath designation and any alternate designation provided by eDir or eForms. We believe there are only a handful of units that this applies to, but if you or your staff experience any access issues after Go Live, please ensure that proper attributions have been applied in UCPath and EACS. If access issues persist, please submit a ticket<https://ucrsupport.service-now.com/ucr_portal?id=ucr_home_new&logged_in=false> to the Identity and Access Management (IAM) team.

Resources
Information about IAMRiverside and support resources are available on the IAMRiverside project page: https://its.ucr.edu/iamriverside.


Under the Resources section, you can find the following resources:

  *   NEW - A video overview of the IAMRiverside user interface
  *   A downloadable copy of the presentation deck that was delivered at the January Finance & HR Officers Group (FHROG) meeting
  *   A video overview of the IAMRiverside project
  *   A link to join the IAMRiverside mailing list

Other resources that will be released before deployment include:

  *   Knowledge base articles that provide step-by-step guidance on how to perform specific functions within IAMRiverside
  *   Recorded sessions that walk through common use cases

We will continue to provide deployment information and resources as they become available. In the meantime, if you have any questions or concerns, please contact the IAMRiverside Project Team at iamriverside at ucr.edu.

Sincerely,
IAMRiverside Project Team
Information Technology Solutions
University of California, Riverside
https://its.ucr.edu/iamriverside

[UCR-ITS-Logo_Riv_signature]


From: Alexandra Chrystal
Sent: Friday, February 3, 2023 3:47 PM
To: iamriverside at lists.ucr.edu
Subject: IAMRiverside Update


Hello,


This email provides an update on UCR Information Technology Solutions' identity and access management project, IAMRiverside.


Project Progress

UCR ITS is pleased to announce that we are more than halfway through User Acceptability Testing (UAT) for IAMRiverside. We thank our testing volunteers for their continued feedback and support of this project. Deployment is currently scheduled for March 2023.


Resources

Information about IAMRiverside and support resources are available on the IAMRiverside project page: https://its.ucr.edu/iamriverside.

Under the Resources section, you can find the following resources:

  *   A downloadable copy of the presentation deck that was delivered at the January Finance & HR Officers Group (FHROG) meeting
  *   A video overview of the IAMRiverside project
  *   A link to join the IAMRiverside mailing list


Other resources that are currently being finalized include:

  *   A video overview of the IAMRiverside user interface
  *   Knowledge base articles that provide step-by-step guidance on how to perform specific functions within IAMRiverside
  *   Recorded sessions that walk through common use cases


We will continue to provide deployment information and resources as they become available. In the meantime, if you have any questions or concerns, please contact the IAMRiverside Project Team at iamriverside at ucr.edu<mailto:iamriverside at ucr.edu>.


Sincerely,

IAMRiverside Project Team
Information Technology Solutions
University of California, Riverside
https://its.ucr.edu/iamriverside

[UCR-ITS-Logo_Riv_signature]


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