<div dir="ltr"><div><div class="gmail_default" style="font-family:arial,sans-serif"><font color="#ff0000">On behalf of <strong class="gmail_sendername" dir="auto" style="font-family:Arial,Helvetica,sans-serif">Cherie Pierce</strong><span style="font-family:Arial,Helvetica,sans-serif"> </span></font><span dir="auto" style="font-family:Arial,Helvetica,sans-serif"><font color="#ff0000"><<a href="mailto:cherie.pierce@ucr.edu">cherie.pierce@ucr.edu</a>></font></span></div></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p style="margin:0in;color:rgb(36,36,36)"><br></p></div></div></div><div class="gmail_quote gmail_quote_container"><div dir="ltr"><div class="gmail_quote"><div dir="ltr" class="gmail_attr">---------- Forwarded message ---------<br>From: <strong class="gmail_sendername" dir="auto">UCR Information Technology Solutions via Msoadm</strong> <span dir="auto"><<a href="mailto:msoadm@scotmail.ucr.edu" target="_blank">msoadm@scotmail.ucr.edu</a>></span><br>Date: Wed, Oct 8, 2025 at 6:05 PM<br>Subject: [Msoadm] Action Required: Manual Update for Non-managed Mac Devices to Ensure UC Cybersecurity Compliance<br>To:  <<a href="mailto:msoadm@scotmail.ucr.edu" target="_blank">msoadm@scotmail.ucr.edu</a>><br>Cc: UCR Information Technology Solutions <<a href="mailto:its@ucr.edu" target="_blank">its@ucr.edu</a>><br></div><br><br><div><div><div dir="ltr"><div><div role="button"><div role="button"><span></span></div></div><div role="button"><div role="button"><span></span></div></div></div><div><div role="main" dir="ltr" style="outline:none"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td><table role="presentation" cellpadding="0" cellspacing="0" border="0" style="margin:auto;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td width="100%" align="center"><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:rgb(0,61,165);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px"><table width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px"></table><table width="50%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div style="overflow:hidden"><img src="cid:ii_mgim0m940" alt="image" style="height:auto;display:block;width:100%;border:0px" width="200" height="35"></div></td></tr></tbody></table></td></tr></tbody></table><table width="25%" style="vertical-align:top;border-collapse:collapse;border-spacing:0px"></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:rgb(255,184,28);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><div id="m_2086092318134311903m_-6414152765745626239gmail-h.z32qo47bzyfe" style="margin-bottom:0px"></div><h1 id="m_2086092318134311903m_-6414152765745626239gmail-h.z32qo47bzyfe_l" dir="ltr" style="line-height:1.2;margin:0px 0pt;padding-top:0px;padding-bottom:0px;font-size:20pt;font-family:Arial;font-weight:700;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;color:rgb(0,61,165);outline:none"><span style="color:rgb(0,61,165);vertical-align:baseline;font-size:16pt">Please inform your faculty and staff who use Mac devices that are not managed through SDS that they need to update their devices to allow the latest version of the UCR Security Toolset by October 27, 2025.</span></h1></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" style="line-height:1.656;margin:0px 0pt 0pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">Colleagues,</span></p><p dir="ltr" style="line-height:1.656;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;margin:12pt 0pt 0pt;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">We are writing to request your support in disseminating important information to your faculty and staff who may be using a</span><a href="https://its.ucr.edu/uc-security-toolset#what-is-the-difference-between" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(31,31,31)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">non-managed</span></a><span style="color:rgb(31,31,31)"> Mac laptop or computer to perform university work. Because these users manage their own devices, they must take specific steps to update their devices by </span><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">October 27, 2025 </span><span style="color:rgb(31,31,31)">to ensure full compliance with UC cybersecurity requirements and uninterrupted access to secure UCR resources.</span></p><p dir="ltr" style="line-height:1.656;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;margin:12pt 0pt 0pt;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">As previously communicated, ITS does not have administrative permissions over devices not managed by</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012086" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(31,31,31)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">ITS' Secured Device Services</span></a><span style="color:rgb(31,31,31)">. As a result, users of non-managed Macs are responsible for initiating and/or permitting any necessary updates. While we greatly appreciate their initial installation of the UCR Security Toolset, the Toolset was upgraded in August 2025. If they have not allowed these updates, further action is now required before secure access checks are fully implemented.</span></p><p dir="ltr" style="line-height:1.656;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;margin:12pt 0pt 0pt;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Please inform your faculty and staff who use Mac devices that are </span><span style="color:rgb(31,31,31);font-family:Arial;font-style:italic;font-weight:700;text-decoration:underline">not</span><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700"> managed through SDS that they need to update their devices to allow the latest version of the UCR Security Toolset by October 27, 2025. </span><span style="color:rgb(31,31,31)">Failure to do so will result in the inability to access secure UCR resources once secure access checks are implemented.</span></p><p dir="ltr" style="line-height:1.656;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;margin:12pt 0pt 0pt;padding-left:0pt;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">The following support options are available:</span></p><ul style="list-style-type:square;margin:6px 0px 0px;padding:0px"><li dir="ltr" style="margin:0px 0px 0px 15pt;padding-top:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:10pt 0pt 0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Step-by-step instructions:</span><span style="color:rgb(31,31,31)"> Detailed guidance is available in the</span><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sysparm_article=KB0012337" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(31,31,31)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">ITS knowledge base</span></a><span style="color:rgb(31,31,31)">.</span></p></li><li dir="ltr" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:10pt 0pt 0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Cybersecurity Mandate Office Hours:</span><span style="color:rgb(31,31,31)"> Users can attend ITS'</span><a href="https://events.ucr.edu/event/uc-cybersecurity-mandate-office-hours-with-its" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(31,31,31)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">cybersecurity mandate office hour</span></a><span style="color:rgb(31,31,31)"> on </span><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">October 10, 2025 at 10:00 AM</span><span style="color:rgb(31,31,31)">.</span></p></li><li dir="ltr" style="margin:6px 0px 0px 15pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:10pt 0pt 0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">IT Support Services Stations:</span><span style="color:rgb(31,31,31)"> Users can visit the IT Support Services stations located on the first floors of the Student Success Center and the Orbach and Rivera libraries.</span></p></li><li dir="ltr" style="margin:6px 0px 0px 15pt;padding-bottom:0px;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;font-size:12pt;color:rgb(28,28,28);text-decoration:inherit;outline:none"><p dir="ltr" role="presentation" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:10pt 0pt 0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">BearHelp Technician Support:</span><span style="color:rgb(31,31,31)"> Users can submit a support ticket at</span><a href="http://its.ucr.edu/help" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(31,31,31)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">its.ucr.edu/help</span></a><span style="color:rgb(31,31,31)"> to schedule one-on-one assistance with a BearHelp technician or call the BearHelp hotline at (951) 827-4848.</span></p></li></ul><br><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.38;margin:0pt;padding:0pt;text-indent:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">Additionally, non-managed Mac users are welcome to opt into the</span><a href="https://its.ucr.edu/secured-device-services" style="color:inherit;text-decoration:none" target="_blank"><span style="color:rgb(31,31,31)"> </span><span style="color:rgb(17,85,204);text-decoration:underline">Secured Device Services (SDS)</span></a><span style="color:rgb(31,31,31)"> program if they prefer ITS to manage future updates.</span></p><br><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">Your support in communicating this critical information is greatly appreciated.</span></p><br><br><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">Sincerely,</span></p><br><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Dewight Kramer </span></p><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-style:italic">Chief Information Security Officer </span></p><br><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-family:Arial;font-weight:700">Robert Burg </span></p><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31);font-style:italic">Associate Director of Campus Support </span></p><br><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">Information Technology Solutions </span></p><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.656;margin:0pt;padding:0pt;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-align:left;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="color:rgb(31,31,31)">University of California, Riverside</span></p></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:rgb(249,249,249);padding-bottom:0px;padding-top:0px;background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell"><table cellpadding="0px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><table width="100%" cellspacing="0" cellpadding="0" border="0" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="line-height:8.5px;font-size:8.5px"> </td></tr><tr><td width="100%" style="background-color:rgb(217,217,217);line-height:2px;font-size:2px"> </td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table><table role="presentation" cellpadding="0" cellspacing="0" border="0" width="100%" style="background-color:rgb(249,249,249);background-size:cover;display:table;table-layout:fixed;width:100%;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%"><table width="100%" style="margin:auto;max-width:800px;min-width:320px;border-collapse:collapse;border-spacing:0px" align="center"><tbody><tr><td style="min-width:12px"></td><td width="100%" style="padding:9px 0px"><table width="100%" style="vertical-align:top;display:inline-table;border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" style="padding-left:9px;padding-right:9px;display:table-cell"><table cellpadding="7px" width="100%" style="border-collapse:collapse;border-spacing:0px"><tbody><tr><td width="100%" align="center" style="word-break:break-word"><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Information Technology Solutions</span></p><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Computing & Communications Building</span></p><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">900 University Ave.</span></p><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">Riverside, CA 92521</span></p><p dir="ltr" style="background-color:transparent;border-width:initial;border-style:none;border-color:initial;line-height:1.2;margin:10pt 0pt 0pt;padding:0pt;text-align:center;font-family:Arial;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;text-decoration:none;display:block;text-indent:0pt;font-size:12pt;color:rgb(28,28,28);outline:none"><span style="font-variant:normal">951-827-4848 | </span><a href="https://its.ucr.edu/" style="color:inherit;text-decoration:none" target="_blank"><span style="font-variant:normal;text-decoration:underline;color:rgb(0,61,165)">its.ucr.edu</span></a><span style="font-variant:normal"> </span></p></td></tr></tbody></table></td></tr></tbody></table></td><td style="min-width:12px"></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></td></tr></tbody></table></div></div></div></div>
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