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</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoNormal"><a name="_MailEndCompose"><span style="color:#1F497D">Dear All,<o:p></o:p></span></a></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Please look at the message below about upgrading the GlobalProject VPN client, effective Tuesday evening, December 19<sup>th</sup> at 10pm.
<b>Everyone will need to update the GlobalProtect VPN client on their machines after this scheduled maintenance</b>.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Script MT Bold";color:#2F5496">Cherie Pierce<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#806000">Entomology - FOM<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#806000">Office : 951-827-5807 Cell: 909-709-3778<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#806000">I’m on ZOOM and Microsoft Teams:</span><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#323E4F">
</span><a href="mailto:cherie.pierce@ucr.edu"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#0563C1">cherie.pierce@ucr.edu</span></a><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#323E4F"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#323E4F"><o:p> </o:p></span></p>
<table class="MsoTableGrid" border="1" cellspacing="0" cellpadding="0" style="margin-left:5.4pt;border-collapse:collapse;border:none">
<tbody>
<tr>
<td width="66" valign="top" style="width:49.2pt;border:solid windowtext 1.0pt;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Monday<o:p></o:p></span></p>
</td>
<td width="66" valign="top" style="width:49.45pt;border:solid windowtext 1.0pt;border-left:none;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Tuesday<o:p></o:p></span></p>
</td>
<td width="90" valign="top" style="width:67.6pt;border:solid windowtext 1.0pt;border-left:none;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Wednesday<o:p></o:p></span></p>
</td>
<td width="72" valign="top" style="width:.75in;border:solid windowtext 1.0pt;border-left:none;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Thursday<o:p></o:p></span></p>
</td>
<td width="66" valign="top" style="width:49.5pt;border:solid windowtext 1.0pt;border-left:none;background:#D9D9D9;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Friday<o:p></o:p></span></p>
</td>
</tr>
<tr>
<td width="66" valign="top" style="width:49.2pt;border:solid windowtext 1.0pt;border-top:none;background:#A8D08D;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Office<o:p></o:p></span></p>
</td>
<td width="66" valign="top" style="width:49.45pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#A8D08D;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Office<o:p></o:p></span></p>
</td>
<td width="90" valign="top" style="width:67.6pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F4B083;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Remote<o:p></o:p></span></p>
</td>
<td width="72" valign="top" style="width:.75in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F4B083;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Remote<o:p></o:p></span></p>
</td>
<td width="66" valign="top" style="width:49.5pt;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;background:#F4B083;padding:0in 5.4pt 0in 5.4pt">
<p class="MsoNormal"><span style="color:#1F497D">Remote<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Lucida Calligraphy";color:#323E4F"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="57" height="62" id="Picture_x0020_2" src="cid:image004.jpg@01DA3191.A1F0E930"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><img border="0" width="265" height="50" id="Picture_x0020_1" src="cid:image001.png@01DA318B.93F01190" alt="CNAS_Logo_RGB_417x80"></span><span style="font-size:9.0pt;font-family:"Script MT Bold";color:#4D7731"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#2F5496"><o:p> </o:p></span></p>
<p class="MsoNormal"><b>From:</b> CITL <<a href="mailto:citl-bounces@lists.ucr.edu">citl-bounces@lists.ucr.edu</a>>
<b>On Behalf Of </b>UCR Information Technology Solutions<br>
<b>Sent:</b> Friday, December 15, 2023 4:57 PM<br>
<b>To:</b> <a href="mailto:citl@lists.ucr.edu">citl@lists.ucr.edu</a><br>
<b>Cc:</b> William R Southwick <<a href="mailto:william.southwick@ucr.edu">william.southwick@ucr.edu</a>><br>
<b>Subject:</b> [CITL] [Action Required] Update Your Unit’s GlobalProtect VPN Client to Version 6.1.1<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Dear CITL,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Please be advised that GlobalProtect, UC Riverside’s virtual private network (VPN) service, is scheduled to be upgraded on the evening of
<span style="background:yellow;mso-highlight:yellow">Tuesday, <b>December 19, 2023</b>.</span> This update is an important step towards enhancing campus security.</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black;background:yellow;mso-highlight:yellow">The GlobalProtect 5 series has reached end-of-life and is therefore no longer supported by Information Technology Solutions
(ITS).</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">If a user is unable to upgrade to the 6.1.1 version due to an incompatible device or software, please make sure to inform them that their device is not compliant
with UCR's security standards for accessing secure campus resources. Please contact ITS if you need to submit an exception request to the Information Security Office.</span><o:p></o:p></p>
<h2 style="mso-margin-top-alt:.25in;margin-right:0in;margin-bottom:6.0pt;margin-left:0in">
<span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#003DA5">Upgrade Your Unit’s GlobalProtect VPN to the Latest Version </span><o:p></o:p></h2>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">If you manage devices for your unit,
<b>please update the GlobalProtect client to the 6.1.1 version</b>. Installation packages will be available at
</span><a href="https://campusvpn.ucr.edu/global-protect/login.esp"><span style="font-family:"Arial",sans-serif">campusvpn.ucr.edu</span></a><span style="font-family:"Arial",sans-serif;color:black"> beginning at 10:00 PM on December 19.</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Below you will find the list of devices and software supported by GlobalProtect version 6.1.1.</span><o:p></o:p></p>
<h3 style="mso-margin-top-alt:16.0pt;margin-right:0in;margin-bottom:4.0pt;margin-left:0in">
<span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#003DA5">Supported Devices and Software</span><o:p></o:p></h3>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">macOS</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="text-align:justify;mso-list:l5 level1 lfo1;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">10.15 (Catalina)<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l5 level1 lfo1;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">11 (Big Sur)<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l5 level1 lfo1;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">12 (Monterey)<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l5 level1 lfo1;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">13 (Ventura)<o:p></o:p></span></li></ul>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support macOS 10.11 (El Capitan), 10.12 (Sierra), 10.13 (High Sierra), and 10.14 (Mojave).</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">Windows</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="text-align:justify;mso-list:l1 level1 lfo2;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Windows 10<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l1 level1 lfo2;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Windows 10 UWP<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l1 level1 lfo2;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Windows 11<o:p></o:p></span></li></ul>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support Windows 7, Windows 8, and Windows 8.1.</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">Linux CentOS</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="text-align:justify;mso-list:l6 level1 lfo3;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">CentOS 8.3<o:p></o:p></span></li></ul>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support CentOS 7.0, 7.1, 7.2, 7.3, 7.4, 7.5, 7.6, 7.7, and 8.0.</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">RHEL</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="text-align:justify;mso-list:l2 level1 lfo4;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">8.7<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l2 level1 lfo4;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">9.1<o:p></o:p></span></li></ul>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support RHEL 7.0, 8.3, and 8.4.</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">Ubuntu</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="text-align:justify;mso-list:l0 level1 lfo5;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">16.04 LTS<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l0 level1 lfo5;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">18.04 LTS<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l0 level1 lfo5;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">19.04<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l0 level1 lfo5;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">20.04<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l0 level1 lfo5;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">22.04<o:p></o:p></span></li></ul>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support RHEL 14.04.</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">Apple IOS and iPadOS</span></b><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support any version.</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">Google Android</span></b><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support any version.</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">IOT</span></b><o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="text-align:justify;mso-list:l3 level1 lfo6;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Raspbian<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l3 level1 lfo6;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Ubuntu<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l3 level1 lfo6;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Windows IOT Enterprise<o:p></o:p></span></li></ul>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><i><span style="font-family:"Arial",sans-serif">GlobalProtect 6.1.1
<b>does not</b> support Android.</span></i><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><b><span style="font-family:"Arial",sans-serif">Hypervisors</span></b><o:p></o:p></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Citrix XenDesktop<o:p></o:p></span></li><li class="MsoNormal" style="text-align:justify;mso-list:l7 level1 lfo7;vertical-align:baseline;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">VMWare Horizon and Vcenter<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">For questions or concerns related to the VPN update and VPN access, you may reach me at
</span><a href="mailto:sheri.morgan@ucr.edu"><span style="font-family:"Arial",sans-serif">sheri.morgan@ucr.edu</span></a><span style="font-family:"Arial",sans-serif;color:black">.</span><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Sincerely,</span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><b><span style="font-family:"Arial",sans-serif;color:black">Sheri Morgan</span></b><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Arial",sans-serif;color:black">Associate Director of Network Engineering and Operations</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><span style="font-family:"Arial",sans-serif;color:black">Information Technology Solutions</span><o:p></o:p></p>
<p style="margin:0in;margin-bottom:.0001pt;text-align:justify"><a href="https://its.ucr.edu/"><span style="font-family:"Arial",sans-serif">ITS.UCR.EDU</span></a><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#CC0000">Please Note: This email account is not monitored by ITS staff. If you require technical support, please
take one of the following actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b><o:p></o:p></p>
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<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8">
<span style="font-size:7.5pt;font-family:"Arial",sans-serif">Visit the ITS website at
</span><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">its.ucr.edu</span></a><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> to find self-help articles, submit and track support tickets,
request IT services, and more. </span><o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l4 level1 lfo8">
<span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support, you can contact the BearHelp helpdesk during normal business hours (M-F, 8am-5pm) at 951-827-4848
</span><span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></li></ul>
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