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<p class="MsoNormal">FYI<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> UCRDBR <ucrdbr-bounces@lists.ucr.edu>
<b>On Behalf Of </b>Departmental Benefits Representatives<br>
<b>Sent:</b> Friday, September 15, 2023 2:55 PM<br>
<b>To:</b> ucrdbr@lists.ucr.edu<br>
<b>Subject:</b> [UCRDBR] Aflac Supplemental Health Plans – New Phone Number<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<h1><a name="_Hlk144107426"><img width="165" height="91" style="width:1.7222in;height:.9513in" id="Picture_x0020_3" src="cid:image002.png@01D9E7E4.A377D6C0"></a><span style="mso-bookmark:_Hlk144107426"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></span></h1>
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<span style="mso-bookmark:_Hlk144107426"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif">To: Department Benefits Representatives<o:p></o:p></span></span></p>
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<span style="mso-bookmark:_Hlk144107426"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif">From: Central HR Benefits Office on behalf of UC Office of the President<o:p></o:p></span></span></p>
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<span style="mso-bookmark:_Hlk144107426"><span style="font-size:12.0pt;line-height:150%;font-family:"Arial",sans-serif">Re:
<b>Aflac Supplemental Health Plans – New Phone Number </b><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="mso-bookmark:_Hlk144107426"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">________________________________________________________________________________________________<o:p></o:p></span></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt">DBRs please share this information via your internal department listserv.<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:9.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">UCOP confirmed an important change regarding the UC Plus Supplemental Health Plan customer service phone number.</span><span style="font-family:"Arial",sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Over the past months, UCOP noticed a significant decrease in call volume to the UC Plus Call Center. To streamline the customer service process and create efficiency for employees, it was decided
to close the UC Plus Call Center effective today, September 15, 2023. Effective immediately, employees will call Aflac directly at
<b>1-800-433-3036</b> for assistance with plan coverage and claim filing questions.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">To ensure a smooth transition, UCOP has implemented a call-routing system that will run through December 31, 2023. When an employee calls the UCPlus Call Center (1-888-212-7201), they will receive
an automated message directing them to either UCPath or Aflac, depending on the reason for the call.</span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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