<div dir="ltr"><div dir="ltr"><div dir="ltr"><span id="gmail-docs-internal-guid-ad899111-7fff-7338-56e7-e756caaca30e"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">CITL Colleagues</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">,</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">I am reaching out to inform you of a planned network maintenance event, scheduled to take place from </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">6 AM on Saturday, May 3, until 7 PM on Sunday, May 4</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">. </span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Due to the nature of the maintenance, most ITS-managed services will be unavailable during the planned maintenance window. </span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">As a result, campus users should expect to be unable to access campus services during this timeframe</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Please note:</span></p><br><ul style="margin-top:0px;margin-bottom:0px"><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Single-sign on (SSO) services should </span><span style="font-size:11pt;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">not</span><span style="font-size:11pt;background-color:transparent;font-style:italic;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> </span><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">be affected by this maintenance.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">While most ITS-managed services will be unavailable during the planned maintenance window, ITS does not anticipate service disruptions outside of this timeframe. In the event you experience a service disruption outside of the scheduled maintenance window, please report it. </span></p></li><li dir="ltr" style="list-style-type:disc;font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline;white-space:pre"><p dir="ltr" role="presentation" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Due to the critical nature of the required maintenance and the strategic coordination needed to support it, the scheduled timeframe for this event cannot be changed. Unfortunately, we are unable to accommodate exceptions or requests to reschedule.</span></p></li></ul><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">We appreciate your understanding and cooperation. Please refer to </span><a href="http://techalerts.ucr.edu/" style="text-decoration-line:none"><span style="font-size:11pt;font-family:Arial,sans-serif;background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;text-decoration-line:underline;vertical-align:baseline">techalerts.ucr.edu</span></a><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline"> for the status of this maintenance event. If you have any questions or concerns about the impact on your service(s), please let me know.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial,sans-serif;color:rgb(0,0,0);background-color:transparent;font-variant-numeric:normal;font-variant-east-asian:normal;font-variant-alternates:normal;vertical-align:baseline">Thank you for your continued partnership.</span></p><br><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p></span></div><div dir="ltr" class="gmail_signature"><div dir="ltr"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline">Sincerely, </span></p><p class="MsoNormal" style="line-height:13.78px"><br></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline">Sheri Morgan<br>Associate Director of Network Engineering and Operations<br>Information Technology Solutions</span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline"><br></span><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline">University of California, Riverside</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p></div></div></div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline"><br></span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(204,0,0);font-weight:700;vertical-align:baseline">This email account is not monitored by ITS staff. If you require technical support, please take one of the following actions:</span><span style="background-color:transparent;color:rgb(32,33,36);font-size:7.5pt;font-family:Arial,sans-serif;font-weight:700;vertical-align:baseline"> </span></p><p dir="ltr" style="color:rgb(34,34,34);line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><ul><li><span style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;color:rgb(32,33,36);vertical-align:baseline">Visit the ITS website at </span><a href="https://its.ucr.edu/" style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;white-space:pre" target="_blank"><span style="font-size:7.5pt;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline">its.ucr.edu</span></a><span style="background-color:transparent;font-family:Arial,sans-serif;font-size:7.5pt;color:rgb(32,33,36);vertical-align:baseline"> to find self-help articles, submit and track support tickets, request IT services, and more.   </span></li><li><span style="background-color:transparent;font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(32,33,36)">For live support, you can contact the BearHelp helpdesk at 951-827-4848 from Monday to Friday, 8:00am to 5:00pm.</span></li><li><span style="background-color:transparent;color:rgb(32,33,36);font-size:7.5pt;font-family:Arial,sans-serif;vertical-align:baseline">If you suspect you received a phishing email, please report it using </span><a href="https://its.ucr.edu/phishalarm" target="_blank"><span style="font-size:7.5pt;font-family:Arial,sans-serif;color:rgb(17,85,204);background-color:transparent;vertical-align:baseline">PhishAlarm</span></a><span style="background-color:transparent;color:rgb(32,33,36);font-size:7.5pt;font-family:Arial,sans-serif;vertical-align:baseline">.</span></li></ul><p></p></div></div></div>