<div dir="ltr"><span style="color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">Dear ITS Staff and Partners,</span><div><br style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures"><span style="color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">Please share this communication with your ORG/Department users.</span></div><div><br style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures"><span style="color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">We are pleased to announce that the ServiceNow upgrade to Xanadu is now complete and was successful! The upgrade, which began on February 14, 2025, at 10:00 PM (PST) and has concluded on February 15, 2025, at 10:00 AM (PST).</span><br style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures"><span style="color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">Thank you for your patience during the upgrade window. We appreciate your understanding regarding the potential service interruptions.</span></div><div><br style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures"><span style="color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">We also want to thank those of you who participated in the User Acceptance Testing (UAT) from February 6th to 13th. Your feedback was invaluable in ensuring a smooth transition.</span></div><div><br style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures"><span style="color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">As a reminder, if you encounter any issues that you believe are related to the upgrade, please report them using the "Upgrade Related" option on this form: </span><a target="_blank" class="gmail-c-link" href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=1f085def37f28300de3d96d543990edf" rel="noopener noreferrer" style="box-sizing:inherit;text-decoration-line:none;font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=1f085def37f28300de3d96d543990edf</a></div><div><br style="box-sizing:inherit"><i style="box-sizing:inherit;color:rgb(29,28,29);font-family:Slack-Lato,Slack-Fractions,appleLogo,sans-serif;font-size:15px;font-variant-ligatures:common-ligatures">Please do not respond to this email as it is being sent from an unmonitored mailbox.</i></div></div>