<div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Dear CITL Members,</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Please be advised that ITS has received reports of malicious phishing emails that are written to look as if they are coming from <i><a href="mailto:reghelpdesk@ucr.edu">reghelpdesk@ucr.edu</a></i>, other Student Services departments on campus, or individual campus users. </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">The subject of the email will look like it is a reply to an email (i.e., the subject line begins with Re: or RE: ).</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">The body of the email will likely contain a hyperlink with the text "DOCUMENT DOWNLOAD LINK" that directs the user to a zip file download or other Microsoft Office document. </span><b><span style="font-size:12pt;color:red">This file contains malware and should not be downloaded or opened.</span></b></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">DO NOT click on any links in suspicious emails. All users are advised to report suspicious emails to the ITS abuse email account at <i><a href="mailto:abuse@ucr.edu">abuse@ucr.edu</a></i>. For step-by-step guidance on how to do this, please visit the IT Knowledge Base at <a href="http://kb.ucr.edu">kb.ucr.edu</a> and enter "Email Phishing: How to notify the UCR Information Security Office" in the search bar.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">As always, ITS encourages you to remain vigilant and follow cybersecurity best practices when learning and working online. For additional resources on how to handle future suspicious emails, please refer to information security guidance on the ITS website at <a href="http://its.ucr.edu/cybersmart">its.ucr.edu/cybersmart</a>.</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"><br></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"><b>Please note that a campus announcement will be sent shortly. </b></span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black"> </span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:12pt;color:black">Enabling Your Continued Success,</span></p><p class="MsoNormal" style="margin:0in 0in 0.0001pt;background-image:initial;background-position:initial;background-size:initial;background-repeat:initial;background-origin:initial;background-clip:initial;font-size:11pt;font-family:Calibri,sans-serif"><br></p><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">Information
Technology Solutions</span></p>
<p class="MsoNormal" style="line-height:106%"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">University of
California, Riverside</span></p>
<p class="MsoNormal" style="line-height:106%"><a href="https://its.ucr.edu/" target="_blank"><span style="font-size:9.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#003da5">ITS.UCR.EDU</span></a></p>
<p class="MsoNormal"></p>
<p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000"><br></span></b></p><p class="MsoNormal"><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif;color:#cc0000">Please Note: This email account is not monitored by ITS
staff. If you require technical support, please take one of the following
actions:</span></b><b><span style="font-size:7.5pt;font-family:"Arial",sans-serif"> </span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" target="_blank">Submit a support ticket</a> if you need to report an IT
problem </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=ucr_sc_home" target="_blank">Submit a request</a> for an IT project, service, or
service enhancement </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" target="_blank">Browse the ITS Knowledge Base</a> for self-help
articles </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_category&catalog_id=3a53ea7e1b691c10eab58734ec4bcba0" target="_blank">Browse and download course software</a> from the Student
Software Catalog </span></li>
<li class="MsoNormal"><span style="font-size:7.5pt;font-family:"Arial",sans-serif">For live support,
you can contact the BearHelp helpdesk during normal business hours (M-F,
8am-5pm) at 951-827-4848 </span><span style="font-family:"Arial",sans-serif"> </span></li>
</ul></div></div></div>