<div dir="ltr"><p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(57,59,65)">Dear CITL Members, </span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(57,59,65)">Please be advised of upcoming
maintenance to the campus wireless network, taking place from <b>10:00 PM to 11:00 PM PST</b> on <b>Wednesday, December 22, 2021</b>.    </span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(57,59,65)">Once the maintenance is complete,
<b>campus users may be required to accept the new certificate before being able
to access the campus wireless network</b> (UCR-SECURE or EDUROAM).
      </span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(57,59,65)">This planned maintenance is
required to update a security certificate before it expires on January 18,
2022. The maintenance event date and time were selected to ensure minimal
potential impact to campus operations and events. </span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(57,59,65)">Please forward this information
to on-campus users within your unit, as appropriate.</span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(57,59,65)">To follow the status of this
change, please <a href="https://techalerts.ucr.edu/" style="color:rgb(5,99,193)">see the TechAlert</a>. If you have any questions or concerns about this maintenance
event, please contact <a href="mailto:karen.cunningham@ucr.edu" style="color:rgb(5,99,193)">Karen Cunningham</a>, Associate Director of Network Engineering and Operations. </span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="color:rgb(57,59,65)">In IT Together,</span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,61,165)">Information Technology Solutions</span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,61,165)">University of California, Riverside</span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><u><span style="font-size:10pt;font-family:Arial,sans-serif;color:rgb(0,61,165)"><a href="https://its.ucr.edu/" style="color:rgb(5,99,193)"><span style="color:rgb(0,61,165)">ITS.UCR.EDU</span></a></span></u><span style="font-size:10pt;color:rgb(0,61,165)"></span></p>

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<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:9pt;color:rgb(57,59,65)"> </span></p>

<p class="MsoNormal" style="margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:8pt;font-family:Arial,sans-serif;color:rgb(57,59,65)">If you require technical support, please take one of the
following actions: </span></p>

<ul style="margin-top:0in;margin-bottom:0in" type="disc">
 <li class="MsoNormal" style="color:rgb(57,59,65);margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:8pt;font-family:Arial,sans-serif;color:rgb(0,61,165)"><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b" style="color:rgb(5,99,193)"><span style="color:rgb(0,61,165)">Submit a support ticket</span></a></span><span style="font-size:8pt;font-family:Arial,sans-serif"> if you need to report a problem to BearHelp  </span></li>
 <li class="MsoNormal" style="color:rgb(57,59,65);margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:8pt;font-family:Arial,sans-serif;color:rgb(0,61,165)"><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home" style="color:rgb(5,99,193)"><span style="color:rgb(0,61,165)">Submit a request</span></a></span><span style="font-size:8pt;font-family:Arial,sans-serif"> for software, hardware, or a service enhancement </span></li>
 <li class="MsoNormal" style="color:rgb(57,59,65);margin:0in 0in 0.0001pt;font-size:11pt;font-family:Calibri,sans-serif"><span style="font-size:8pt;font-family:Arial,sans-serif;color:rgb(0,61,165)"><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b" style="color:rgb(5,99,193)"><span style="color:rgb(0,61,165)">Browse the ITS Knowledge Base</span></a></span><span style="font-size:8pt;font-family:Arial,sans-serif"> for self-help articles </span></li>
</ul></div>