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<p class="MsoNormal">Dear CITL Members,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This information is for awareness purposes. The email below was sent earlier today to the Campus Web Advisory Group to kick off the UAT phase of the vhost Service Migration as it relates to Project Genesis. I have attached the linked documents
below in case there are access limitations. Please review the information, forward it to your colleagues as you see fit, and let me know if you have any questions.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The recipients of the email below were sent BCC, so I have included them here for your reference:<o:p></o:p></p>
<p class="MsoNormal">Agam Patel, Alexandra Chrystal, Bill Manes, Cherysa Cortez, Crystal Brailsford, Eddie Greer, Ilse Ungeheuer, James Lin, Jeff Girod, Jennifer Yturralde, Joann Young, Joel Valdez, Johnny Lam, Jorge Sanchez, Joseph Bradfield, Julie Porter,
Kelly McGrail, Kelvin Mac, Loretta Vandivier, Luis Bravo, Luis Sanz, Mark Manalang, Melanie Ramiro, Paul Simon, Puja Pannu, Shanon Langlie, Shanshan Liao, Stan Fletcher, Tom Windeknecht, Travis Gutierrez, Ross French.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">Azra Ayers</span></b><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Michelle C Tabula <Michelle.Tabula@ucr.edu> <br>
<b>Sent:</b> Friday, April 30, 2021 3:12 PM<br>
<b>Cc:</b> Azra Ayers <azra.ayers@ucr.edu><br>
<b>Subject:</b> vhost Service: User Acceptance Testing<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p style="background:white"><span style="color:#393B41">Dear Web Advisory Group, </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">Why am I receiving this email?</span></u></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#333333">We are writing to inform you that we are now in the “User Acceptance Test Phase” (UAT) of the vhost service migration for Project Genesis<b>. You are receiving this email because you have been identified
as a functional partner for this service and we require your assistance to conduct UAT in the new Staging environment. </b><i>If you believe you have been identified in error, please let us know as soon as possible. Additionally, please forward this notice
to all applicable Site Factory Managers (SFM) and vhost Site Owners.</i></span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">What is required of me?</span></u></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41">The UAT phase requires your support as it involves functional testing to confirm your website(s) is working as expected in the new Amazon Web Services (AWS) environment. Testing will include ensuring
that you can connect to the service’s <i>staging environment</i> (staging aliases can be found at <b>vhostsites.ucr.edu</b>), that it is working as expected, that features, and functionality of the website(s) are available, and that the data is accurate. </span><b><span style="color:black">As
you conduct testing, should any issues/errors arise we ask that you fill ou<span style="background:white">t the UAT Issue Tracking Document (linked below) and provide</span> your findings as soon as possible so that ITS may address any reported issues. Additionally,
the service’s Planned Technical Changes (linked below) details recommended areas to focus testing as they relate to your specific website(s). Functional owner testing feedback is required by June 1, 2021, in order to proceed with next steps towards the scheduled
production move later this Summer 2021.</span></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">What does the</span></u></b><b><u><span style="font-size:12.0pt;color:black"><a href="https://o365ucr.sharepoint.com/:x:/t/DrupalWebAdvisoryGroup/ER31UR3K7aJAsKaiqSMSm_oBMiEFnHFQcuWhTN3odK_AxA?e=dKeGHm" target="_blank"><span class="MsoSmartlink"> UAT
Issue Tracking Document</span></a></span></u></b><b><u><span style="font-size:12.0pt;color:#003DA5"> entail?</span></u></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41">The linked UAT Issue Tracking Document contains the following sections: </span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">Ref #</span></i><span style="color:#393B41">:
ITS will populate this section if a ServiceNow ticket is opened on your behalf to address the reported issue</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">URL</span><b><span style="color:#C00000">*</span></b></i><span style="color:#393B41">:
URL of the website impacted by the reported issue</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">Tester Name</span><b><span style="color:#C00000">*</span></b></i><span style="color:#393B41">:
Name of the Site Owner or SFM conducting the testing and encountering the issue</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">Test Case Description</span><b><span style="color:#C00000">*</span></b></i><span style="color:#393B41">:
Short description of the issue being encountered</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">Expected Result</span><b><span style="color:#C00000">*</span></b></i><span style="color:#393B41">:
Explain the expected results when navigating to this specific feature of the site</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">Actual Result</span><b><span style="color:#C00000">*</span></b></i><span style="color:#393B41">:
Detailed description of what the tester is experiencing during testing</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">Comments</span><b><span style="color:#C00000">*</span></b></i><span style="color:#393B41">:
Include any additional information or supporting solutions</span><span style="color:black"><o:p></o:p></span></p>
<p style="margin-left:.5in;text-indent:-.25in;background:white"><span style="font-family:Symbol;color:#393B41">·</span><span style="font-size:7.0pt;font-family:"Times New Roman",serif;color:#393B41"> </span><i><span style="color:#393B41">Status</span></i><span style="color:#393B41">:
ITS will populate this section to keep track of the issue’s progress</span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><i><span style="color:#C00000">* Site Owner/Tester will complete these sections.</span></i></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:black"> <o:p></o:p></span></p>
<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">Key Dates:</span></u></b><span style="color:black"><o:p></o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="background:white;border-collapse:collapse">
<tbody>
<tr>
<td width="179" style="width:134.6pt;border:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:black">04/30/2021</span><o:p></o:p></p>
</td>
<td width="864" style="width:9.0in;border:solid windowtext 1.0pt;border-left:none;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:black">Communication to SFMs and Site Owners to begin UAT</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="179" style="width:134.6pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:black">05/01/2021 – 06/01/2021</span><o:p></o:p></p>
</td>
<td width="864" style="width:9.0in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:#393B41">Review technical changes; Perform testing; Report any issues via UAT Issue Document</span><o:p></o:p></p>
</td>
</tr>
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<td width="179" style="width:134.6pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:black">06/01/2021</span><o:p></o:p></p>
</td>
<td width="864" style="width:9.0in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:#393B41">Deadline to report any issues/errors</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="179" style="width:134.6pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:black">06/01/2021 – 07/31/2021</span><o:p></o:p></p>
</td>
<td width="864" style="width:9.0in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:#393B41">ITS to remediate reported issues/errors; Work with site owners as need</span><span style="color:black">ed</span><span style="color:#393B41"> on issues and testing; Continue vhost service migration preparation</span><o:p></o:p></p>
</td>
</tr>
<tr>
<td width="179" style="width:134.6pt;border:solid windowtext 1.0pt;border-top:none;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:black">08/TBD/2021</span><o:p></o:p></p>
</td>
<td width="864" style="width:9.0in;border-top:none;border-left:none;border-bottom:solid windowtext 1.0pt;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt">
<p><span style="color:#393B41">Move Event: Staging environment to cutover to production in new hosting location (AWS)</span><o:p></o:p></p>
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<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">What does the</span></u></b><b><u><span style="font-size:12.0pt;color:black"><a href="https://o365ucr.sharepoint.com/:b:/t/DrupalWebAdvisoryGroup/EReC12lig3FBtNITvvs-03wBDrBXcxa1rEa1Vdt4PdgKng?e=2Lm1PT" target="_blank"><span class="MsoSmartlink"> Planned
Technical Changes Document</span></a></span></u></b><b><u><span style="font-size:12.0pt;color:#003DA5"> entail?</span></u></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41">The linked Planned Technical Changes Document provides an overview of the new AWS environment of the vhost service. The document contains the new baseline software versions and architectural layout, possible
Site Owner required remediation and refactoring (site dependent), as well as recommended areas to focus on during UAT to ensure the website(s) are functioning as expected. </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">What is the next step after testing?</span></u></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:black">Upon completion of UAT, the vhost service’s Production Move Event (ME) schedule will be confirmed. Production MEs take place over the course of a weekend, beginning Friday night and concluding sometime on
Sunday. Please note that the impacted service will be intermittently unavailable during the production move.<o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">What else should I know in preparation for my application’s production move event?</span></u></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41">In preparation for production cut-over here are a few items to note:</span><span style="color:black"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;color:#333333">Websites will continue to be accessed via VPN/Campus IP through SFTP or SSH. </span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;background:white">
<span style="color:#333333">Current AWS staging URLs will be cutover to production URLs during the Go-Live weekend, therefore staging environment UAT and validation is integral. </span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;color:#333333">All on-prem hardware and software supporting the service will be decommissioned.</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;color:#333333">Any existing software or custom code uploaded/created by Site Owners will need to be maintained and upgraded by Site Owners for individual websites.</span><o:p></o:p></li><li class="MsoNormal" style="color:black;mso-list:l0 level1 lfo1;background:white">
<span style="font-size:12.0pt;color:#333333">Sites that are no longer needed should be requested for decommissioning/shutdown by submitting a </span><span style="font-size:12.0pt"><a href="https://ucrsupport.service-now.com/ucr_portal/?id=sc_cat_item&sys_id=1ee50eb10f5a0300138942bce1050e5f" target="_blank"><span style="color:#333333">Systems
Service Request</span></a></span><span style="font-size:12.0pt;color:#333333">.</span><o:p></o:p></li></ul>
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<p class="MsoNormal"><span style="font-size:12.0pt;color:black"><o:p> </o:p></span></p>
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<p style="background:white"><b><u><span style="font-size:12.0pt;color:#003DA5">How can I get help or additional information?</span></u></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41">If you would like to discuss the documents and testing expectations, please reach out to <a href="mailto:Michelle.Tabula@ucr.edu" target="_blank"><span style="color:#0563C1">Michelle.Tabula@ucr.edu</span></a> who
will coordinate support with the technical team as needed. </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41">For more information on Project Genesis, please visit <a href="https://genesis.ucr.edu/" target="_blank"><span style="color:#0563C1">https://genesis.ucr.edu</span></a>. </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41">Thank you for your continued partnership, </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#393B41"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><span style="color:#201F1E">Michelle Tabula</span></b><span style="color:#201F1E"><br>
Web Analyst<br>
Information Technology Solutions<br>
University of California, Riverside</span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#201F1E"> </span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><b><span style="color:#201F1E">Azra Ayers</span></b><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#201F1E">Project Manager</span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#201F1E">Information Technology Solutions</span><span style="color:black"><o:p></o:p></span></p>
<p style="background:white"><span style="color:#201F1E">University of California, Riverside</span><span style="color:black"><o:p></o:p></span></p>
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