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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Dear CITL Members,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Please be advised of upcoming maintenance to campus website services, taking place starting at <b>6:00 AM</b> on <b>Saturday, March 6</b>, until <b>11:59 PM</b>, <b>Sunday, March 7, 2021</b>. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>During the maintenance window no impact is expected and services should continue to run as normal. <b>However, in the <u>unlikely</u> event that the update is unsuccessful, <i>some</i> campus Drupal websites may become unavailable while we perform a manual website recovery process.</b> This process would follow a website restoration plan to ensure critical and high-traffic websites are prioritized while ITS works to bring all affected websites back online as quickly as possible. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Unfortunately, this risk cannot be mitigated due to the current Acquia Drupal server issue that this maintenance event is attempting to resolve. Please note, however, that ITS has conducted thorough testing and developed a rollback plan to reduce risk to the greatest extent possible. Additionally, ITS has requested on-call support from the vendor during deployment and will have the ability to troubleshoot during the update. <b>For these reasons an outage is unlikely to happen and no impact to campus is expected.</b> <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>This planned maintenance is required to resolve an Acquia Drupal server issue that has affected campus websites since October of last year. The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>To follow the status of this change, please <a href="https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/60353c4c10ad5405b26eb289">see the TechAlert</a>. If you have any questions or concerns about this maintenance event, please contact <a href="mailto:juan.gonzales@ucr.edu?subject=Acquia%20Drupal%20Maintenance">Juan Gonzales</a>, Interim Associate Director of Campus Web Solutions. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>In IT Together,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://its.ucr.edu/"><span style='color:#003DA5'>ITS.UCR.EDU</span></a></span></u><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6145in' id="Picture_x0020_1" src="cid:image002.png@01D70A93.D2ED3430" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#C00000'>Please note: This email account is for notification purposes only and is not monitored by a helpdesk associate</span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'>. If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style='color:#003DA5'>Submit a support ticket</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style='color:#003DA5'>Submit a request</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style='color:#003DA5'>Browse the ITS Knowledge Base</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>