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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Dear CITL Members, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>In an effort to provide folks more time to update IP addresses used as either DNS forwarders or resolvers the campus IT DNS change was postponed until <b>February 4, 2021</b>. <o:p></o:p></span></p><p class=MsoNormal><b><span style='color:#C00000'>This is a reminder to update all IP addresses before 5:00 PM tomorrow, February 4. If IP addresses are not updated before the deadline DNS requests could fail to resolve to campus resources.</span></b><b><span style='color:#393B41'> <o:p></o:p></span></b></p><p class=MsoNormal><span style='color:#393B41'>Please see the original email below for complete information. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Thank you, <o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://its.ucr.edu/"><span style='color:#003DA5'>ITS.UCR.EDU</span></a></span></u><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6145in' id="Picture_x0020_2" src="cid:image003.png@01D6FA4A.E95F0210" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:9.0pt;color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style='color:#003DA5'>Submit a support ticket</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style='color:#003DA5'>Submit a request</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style='color:#003DA5'>Browse the ITS Knowledge Base</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><b>From:</b> UCR Information Technology Solutions <<a href="mailto:its@ucr.edu">its@ucr.edu</a>> <br><b>Sent:</b> Friday, December 18, 2020 1:04 PM<br><b>To:</b> 'citl@lists.ucr.edu' <<a href="mailto:citl@lists.ucr.edu">citl@lists.ucr.edu</a>><br><b>Subject:</b> Action Required: Upcoming DNS Change<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#393B41'>Dear CITL Members, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Please be advised of an upcoming change to the campus DNS servers, going into effect on<b> <span class=StrikeChar>Sunday, January 31, 2021</span> </b></span><b><span style='color:#C00000'>Thursday, February 4, 2021</span><span style='color:#393B41'>. </span></b><span style='color:#393B41'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='color:#393B41'>Using the information below, campus partners who use the campus IT DNS servers are asked to update IP addresses that are used as either DNS forwarders or resolvers</span></b><span style='color:#393B41'>: <o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='color:#003DA5'>PRIMARY</span><span style='color:#393B41'><br>OLD: 138.23.201.101<br>NEW: 138.23.62.34<o:p></o:p></span></p><p class=MsoNormal style='margin-left:.5in'><span style='color:#003DA5'>SECONDARY</span><span style='color:#393B41'><br>OLD: 138.23.146.213 <br>NEW: 169.235.156.110<o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>This planned change is required to replace outdated infrastructure. Campus partners will need to make the above changes before the old infrastructure is decommissioned, which is scheduled to take place on January 31, 2021. <b>If IP addresses are not updated before the deadline DNS requests could fail to resolve to campus resources</b>. <b><o:p></o:p></b></span></p><p class=MsoNormal><span style='color:#393B41'>If you have any questions or concerns about this maintenance event, please contact </span><span style='color:#003DA5'><a href="mailto:okey.uchendu@ucr.edu?subject=DNS%20Change"><span style='color:#003DA5'>Okey Uchendu</span></a></span><span style='color:#393B41'>, Manager of Systems Engineering. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>In IT Together, </span><span style='font-size:10.0pt;line-height:105%;font-family:"Arial",sans-serif;color:#2D6CC0'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><a href="https://its.ucr.edu/"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>ITS.UCR.EDU</span></a><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6145in' id="Picture_x0020_1" src="cid:image002.png@01D6FA49.668DE460" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:9.0pt;color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Submit a support ticket</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Submit a request</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Browse the ITS Knowledge Base</span></a><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>