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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#393B41'>Dear CITL Members, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Please be advised of upcoming maintenance to the campus CallXpress Voicemail system, taking place from <b>10:00 PM </b>on<b> Thursday, December 10, </b>to<b> 3:00 AM</b> on<b> Friday, December 11, 2020. </b> <o:p></o:p></span></p><p class=MsoNormal><b><span style='color:#393B41'>During the maintenance window CallXpress Voicemail services will be unavailable and callers will receive an automated recording stating that the system is currently unavailable and requesting they try again at a later time. </span></b><span style='color:#393B41'>Please note that users should not experience any changes in usage, including access to stored voicemails, outside of the maintenance window. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>This planned maintenance is required to update the system to a supported version. The maintenance event date and time were selected to ensure minimal potential impact to campus operations and events.<b><o:p></o:p></b></span></p><p class=MsoNormal><span style='color:#393B41'>To follow the status of this change, please </span><a href="https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/5fcabf8ecda31a053833e670">see the TechAlert</a><span style='color:#393B41'>. If you have any questions or concerns about this maintenance event, please contact </span><a href="mailto:karen.cunningham@ucr.edu?subject=Wireless%20Internet%20Maintenance">Karen Cunningham</a><span style='color:#393B41'>, Associate Director of Network Engineering and Operations. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'>In IT Together, </span><span style='font-size:10.0pt;line-height:106%;font-family:"Arial",sans-serif;color:#2D6CC0'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://its.ucr.edu/"><span style='color:#003DA5'>ITS.UCR.EDU</span></a></span></u><span style='font-size:10.0pt;color:#003DA5'><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='color:#393B41'><img border=0 width=192 height=59 style='width:2.0in;height:.6145in' id="Picture_x0020_3" src="cid:image003.png@01D6CD63.C50FED20" alt="UC_Riverside_Horiz_WhtBG_signature"><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:9.0pt;color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal style='margin-bottom:0in;margin-bottom:.0001pt;line-height:normal'><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'>If you require technical support, please take one of the following actions: <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39ee0f348300138942bce1050e8b"><span style='color:#003DA5'>Submit a support ticket</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> if you need to report a problem to BearHelp <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home"><span style='color:#003DA5'>Submit a request</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for software, hardware, or a service enhancement <o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;margin-bottom:.0001pt;text-indent:-.25in;line-height:normal;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='font-size:8.0pt;font-family:Symbol;color:#393B41'><span style='mso-list:Ignore'>·<span style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#003DA5'><a href="https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f00a2e983dcb3990e7b"><span style='color:#003DA5'>Browse the ITS Knowledge Base</span></a></span><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:#393B41'> for self-help articles <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>