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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=xmsonormal><span style='color:black'>Dear CITL Members, <o:p></o:p></span></p><p class=xmsonormal><span style='color:black'><o:p> </o:p></span></p><p class=xmsonormal><span style='color:black'>As part of continuous improvement, the ITS Network Operations team is pleased to announce the deployment of a new ServiceLink request form for <b><a href="https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=3a991fdf1b1a1cd0609f86e9cd4bcb58">firewall requests</a></b></span><b><span style='color:#1F497D'>.</span></b><o:p></o:p></p><p class=xmsonormal><b><span style='color:#1F497D'> </span></b><o:p></o:p></p><p class=xmsonormal>Having a specific firewall form simplifies the firewall request process for our customers, and provides the ability for the Network team to report and gather statistics on all firewall requests. The new form will ensure the timely completion of firewall requests by gathering all necessary information at the inception of the request. A change request can also be generated directly from within the form, streamlining the process and allowing for quicker implementation. The new form will also provide transparency for each firewall request within ServiceLink, providing ITS with more meaningful data. <o:p></o:p></p><p class=xmsonormal> <o:p></o:p></p><p class=xmsonormal>In order to submit a firewall request, please perform the following steps:<o:p></o:p></p><p class=xmsonormal> <o:p></o:p></p><p class=xmsonormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>1.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Browse to <a href="https://ucrsupport.service-now.com/ucr_portal"><span style='color:windowtext'>ithelp.ucr.edu</span></a><o:p></o:p></p><p class=xmsonormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>2.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>From the navigation menu select “Make a Request” (ensure you are logged in via CAS)<o:p></o:p></p><p class=xmsonormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>3.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Select “Network & Internet Services” from the Categories section<o:p></o:p></p><p class=xmsonormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>4.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Select “Firewall Change Request”<o:p></o:p></p><p class=xmsonormal style='margin-left:.5in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span style='mso-list:Ignore'>5.<span style='font:7.0pt "Times New Roman"'> </span></span><![endif]>Fill out the form as prompted and submit <o:p></o:p></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'>Enabling Your Continued Success, <o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>Information Technology Solutions<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'>University of California, Riverside<o:p></o:p></span></p><p class=MsoNormal><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#2D6CC0'><a href="https://its.ucr.edu/"><span style='color:#0563C1'>ITS.UCR.EDU</span></a></span></u><span style='font-size:10.0pt;color:#2D6CC0'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><img border=0 width=200 height=45 style='width:2.0833in;height:.4687in' id="Picture_x0020_1" src="cid:image001.gif@01D6A206.E6BF0470" alt="Description: Description: cid:image001.gif@01CCA60B.7849B810"><o:p></o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#393B41'><o:p> </o:p></span></p></div></body></html>