[CITL] REQUIRED MAINTENANCE: Upcoming ServiceNow Upgrade & System Availability (March 27–29)

[Service Now]

Dear ITS Staff and Partners,

ServiceNow will be undergoing its annual version upgrade, transitioning
from Xanadu to the latest Zurich release. This upgrade ensures our platform
remains secure, efficient, and aligned with the latest features. Please
share the following schedule and project milestones with your respective
departments and users.

What’s New? The Zurich release includes significant advancements in search
capabilities, user interface updates, and architectural shifts. Most of
this update focuses on ServiceNow’s generative AI platform; however, UCR
does not currently subscribe to those specific AI modules.

Maintenance Window & System Availability ServiceNow will undergo the
version upgrade during the following window:

   -

   Start: Friday, March 27, 2026, at 11:30 PM
   -

   End: Sunday, March 29, 2026, at 5:00 PM (PST)

Note: Please expect intermittent service interruptions and performance
degradation during this period. We recommend completing any critical tasks
in ServiceNow prior to the start of the maintenance window.

System "Code Freeze" (March 16 – March 27, 2026) To ensure data remains
synchronized across our environments during the upgrade, we will enforce a Code
Freeze from March 16 through March 27. During this time, no new
configurations, enhancements, or custom code will be moved into the
production environment.

User Acceptance Testing (UAT) We will follow our standard upgrade testing
protocol. Key dates include:

   -

   Testing Window: March 23 – March 26, 2026.
   -

   Environment: UAT will be conducted in the DEV environment.
   -

   Next Steps: A follow-up email will be sent once the DEV environment is
   ready for access.

How to Report Upgrade-Related Issues If you identify an issue during UAT or
following the production go-live, please submit a report using the link
below and select “Upgrade Related” as the request type:

Report an Upgrade Issue Here
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=1f085def37f28300de3d96d543990edf>

Please do not respond to this email, as it is sent from an unmonitored
mailbox.
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