[CITL] Request for Impact23 Support re: Deploying Digital Adoption Platforms

[UCR Information Technology Solutions]

Dear CITL,

As you know, UCR is currently undergoing a financial system replacement,
referred to as Impact23. The deployment of these new applications means
users need guidance on how to use them to perform key business processes.

To supplement available training resources, the Impact23 project team has
also invested in two digital adoption platforms (DAPs): Oracle Guided
Learning and WalkMe. These DAPs will help financial application users
navigate complex tasks and workflows by providing on-screen step-by-step
instructions, pop-up hints, and interactive walkthroughs.

How do these DAPs work?

Both Oracle Guided Learning and WalkMe use browser extensions that identify
when a user is in one of the pre-authorized systems and loads the guidance
for that system on the screen.

What IT support is being requested?

To successfully deploy these DAPs, Business Financial Services and
Information Technology Solutions seek your support in mass deploying both
Oracle Guided Learning and WalkMe browser extensions to the devices your IT
unit manages.

Guidance for Mass Deploying WalkMe

IT units who manage user devices are asked to use this custom deployment
URL:
https://extguide.walkme.com/#/login/ddb568a0553311ed92c6e1c2f13d692c?allInOne=true

Please use the above package and your preferred management system to push
the browser extension to users. Deployment guidance can be found in this
article <https://support.walkme.com/knowledge-base/all-in-one-installer/>.


This deployment link and guidance for IT units can also be found in the ITS
knowledge base
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=388c9d031b1fa190f3444158dc4bcbe1>.
To learn more about WalkMe, visit its.ucr.edu/walkme.

Instructions for users who are not on a managed device:

Those who have administrative control over their devices (non-managed
devices) should follow the guidance provided in this KB article
<https://ucrsupport.service-now.com/ucr_portal?id=kb_article_view&sys_id=f67a0c3b1b5be510453e7592cd4bcb0d&spa=1#NonManagedDevices>
.

Guidance for Mass Deploying Oracle Guided Learning

We are currently working with our partners in BFS to get the deployment
package and instructions for Oracle Guided Learning. Please stay tuned for
guidance.

Sincerely,

Information Technology Solutions
University of California, Riverside


*Please Note: This email account is not monitored by ITS staff. If you
require technical support, please take one of the following actions:*

   - Visit the ITS website at its.ucr.edu to find self-help articles,
   submit and track support tickets, request IT services, and more.
   - For live support, you can contact the BearHelp helpdesk during normal
   business hours (M-F, 8am-5pm) at 951-827-4848
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <https://lists.ucr.edu/pipermail/citl/attachments/20230614/eb98b6fe/attachment.html>