[CITL] Notice: Upcoming Maintenance to MyAccount

[UCR Information Technology Solutions]

Dear CITL Members, 

 

Please be advised of upcoming maintenance to MyAccount, taking place from
10:00 PM - 11:59 PM on Friday, February 19, 2021.   

 

During the maintenance window campus users should expect to be unable to
access MyAccount due to a rolling disruption of service. 

 

This planned maintenance is required to update the application. Customer
service enhancements in this update include:

*         The addition of a password reset link in the "Forgot Your
Password" workflow that allows users to request a link with a recognized
email address 

*         Admin screen will now display a timestamp that shows when Security
Questions/Answers were last updated 

 

The maintenance event date and time were selected to ensure minimal
potential impact to campus operations and events. 

 

To follow the status of this change, please
<https://techalerts.ucr.edu/pages/maintenance/5967bcc208eee84e0e0028b6/60247
1cf75dad0053ead174f> see the TechAlert. If you have any questions or
concerns about this maintenance event, please contact Juan Gonzales
<mailto:juan.gonzales at ucr.edu> , Interim Associate Director for Campus Web
Solutions. 

 

In IT Together, 

 

Information Technology Solutions

University of California, Riverside

 <https://its.ucr.edu/> ITS.UCR.EDU



 

If you require technical support, please take one of the following actions: 

.
<https://ucrsupport.service-now.com/ucr_portal?id=sc_cat_item&sys_id=d10c39e
e0f348300138942bce1050e8b> Submit a support ticket if you need to report a
problem to BearHelp  

.           <https://ucrsupport.service-now.com/ucr_portal?id=ucr_sc_home>
Submit a request for software, hardware, or a service enhancement 

.
<https://ucrsupport.service-now.com/ucr_portal?id=kb_view2&kb=de6fdb4d37800f
00a2e983dcb3990e7b> Browse the ITS Knowledge Base for self-help articles 

 

 

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