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<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Dear VCSA Colleagues,</span></font><font
color=black face=Arial><span style='font-family:Arial;color:black'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 color=black face=Arial><span style='font-size:
12.0pt;font-family:Arial;color:black'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Most of you are aware of the
re-organization that took place last year between our division and VCA --
specifically the transition of Housing Services from VCSA to VCA. Because
the Technology Services budget has been significantly impacted by this
reorganization, it will be necessary for us to temporarily suspend our desktop
support service. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>Until further notice, VCSA Technology
Services will no longer be able to accept any new service requests for desktop
support. We will complete any existing desktop service requests that are currently
in progress and we will also continue to support all existing and future thin
client users.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>C&C provides the campus with desktop
support services that are available to all UCR staff and faculty. <o:p></o:p></span></font></p>
<p><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>C&C’s Help Desk procedure:<o:p></o:p></span></font></p>
<ol start=1 type=1>
<li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Call x23555 -- a Help Desk
analyst will ask for your name, department and the nature of the request.
Please have your hardware, operating system and description of problem
ready. <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial'>A support technician will
return your call to assist you by phone or if needed, make an on-site
appointment <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial'>If on-site appointment is made,
an FAU number will be requested by the technician or Help Desk analyst <o:p></o:p></span></font></li>
<li class=MsoNormal style='color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;mso-list:l0 level1 lfo1'><font size=2 color=black face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Your call will remain open
until it is resolved to your satisfaction. Once the call is completed the
technician will close the call.<o:p></o:p></span></font></li>
</ol>
<p class=MsoNormal><font size=2 color=black face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:black'>For more information, please send an
email to <a href="mailto:helpdesk@ucr.edu">helpdesk@ucr.edu</a> or visit the
C&C Help Desktop website at <a
href="http://cnc.ucr.edu/index.php?content=general_services/help_desk"
title="http://cnc.ucr.edu/index.php?content=general_services/help_desk"><font
color=black><span style='color:black'>http://cnc.ucr.edu/index.php?content=general_services/help_desk</span></font></a>.</span></font><font
color=black face=Arial><span style='font-family:Arial;color:black'><o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'><ns0:PersonName w:insAuthor="Rick Nornholm"
w:insDate="2007-06-15T14:11:00Z" w:endInsAuthor="Rick Nornholm"
w:endInsDate="2007-06-15T14:11:00Z">Rick Nornholm</ns0:PersonName></span></font><font
face=Arial><span style='font-family:Arial'><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Director, Technology Services<br>
Vice Chancellor Student Affairs<br>
<ns0:place w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z"><ns0:PlaceType
w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z"><st1:place
w:st="on"><st1:PlaceType w:st="on">University</st1:PlaceType></ns0:PlaceType></st1:place>
of <ns0:PlaceName w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z"><st1:PlaceName
w:st="on">California</st1:PlaceName></ns0:PlaceName></ns0:place><br>
Hinderaker Hall, B110<br>
<ns0:Street w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z"><ns0:address
w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z">900
University Avenue</ns0:address></ns0:Street><br>
<ns0:place w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z"><ns0:City
w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z">Riverside</ns0:City>,
<ns0:State w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z">CA</ns0:State>
<ns0:PostalCode w:insAuthor="Rick Nornholm" w:insDate="2007-06-15T14:11:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-06-15T14:11:00Z">92521</ns0:PostalCode></ns0:place><br>
(951) 827-7877<br>
<a href="blocked::http://vcsa-staff.ucr.edu/tech.htm"
title="http://vcsa-staff.ucr.edu/tech.htm"><font color=black><span
style='color:black'>vcsa-staff.ucr.edu/tech.htm</span></font></a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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