<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"
xmlns:ns0="urn:schemas-microsoft-com:office:smarttags">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceName"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PlaceType"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PostalCode"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="State"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="City"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="address"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="Street"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="place"/>
<o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"
name="PersonName"/>
<!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:#606420;
text-decoration:underline;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink="#606420">
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>From approximately 9:00 a.m. to 10:10 a.m. today the VCSA
server farm experienced a network failure that disrupted the following services:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>VCSA Department Web sites, Sharepoint Sites, Terminal
Servers/Thin Clients, and all our Web applications, such as MyUCR, Orientation,
Schedule of classes, tours, etc. All in all, about 80 Web sites and 40
third part applications were not in service during this hour.<o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Although this was the first major failure that we experienced
in over 3 years, I want you to know that we are working hard to improve your
computing environment’s reliability even further. Later next year,
we will be relocating your VCSA server farm (about 70 servers) to C&C’s
communication building where they will have access to better network
availability, redundant air conditioning supply, and access to a back-up power
generator which would protect against power outages and brownouts.<o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'>Respectfully,<o:p></o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=2 face=Arial><span style='font-size:
10.0pt;font-family:Arial'><ns0:PersonName w:insAuthor="Rick Nornholm"
w:insDate="2007-05-10T12:36:00Z" w:endInsAuthor="Rick Nornholm"
w:endInsDate="2007-05-10T12:36:00Z">Rick Nornholm</ns0:PersonName></span></font><font
face=Arial><span style='font-family:Arial'><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Director, Technology Services<br>
Vice Chancellor Student Affairs<br>
<ns0:place w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z"><ns0:PlaceType
w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z"><st1:place
w:st="on"><st1:PlaceType w:st="on">University</st1:PlaceType></ns0:PlaceType></st1:place>
of <ns0:PlaceName w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z"><st1:PlaceName
w:st="on">California</st1:PlaceName></ns0:PlaceName></ns0:place><br>
Hinderaker Hall, B110<br>
<ns0:Street w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z"><ns0:address
w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z">900
University Avenue</ns0:address></ns0:Street><br>
<ns0:place w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z"><ns0:City
w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z">Riverside</ns0:City>,
<ns0:State w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z">CA</ns0:State>
<ns0:PostalCode w:insAuthor="Rick Nornholm" w:insDate="2007-05-10T12:36:00Z"
w:endInsAuthor="Rick Nornholm" w:endInsDate="2007-05-10T12:36:00Z">92521</ns0:PostalCode></ns0:place><br>
(951) 827-7877<br>
<a href="blocked::http://vcsa-staff.ucr.edu/tech.htm"
title="http://vcsa-staff.ucr.edu/tech.htm"><font color=black><span
style='color:black'>vcsa-staff.ucr.edu/tech.htm</span></font></a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>