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To all Enrollment Management Staff: <br>
<br>
C&C has recently delivered a campus-wide IM solution for all UCR
staff and faculty called IM@UCR
(<a href="http://cnc.ucr.edu/im">http://cnc.ucr.edu/im</a>). Since 2005,
most VCSA staff have been using an instant messaging service provided by
VCSA Technology Services called Microsoft Office Communicator. While this
divisional solution has served us well, IM@UCR offers a number of key
benefits:
<ul>
<li> Ability to chat with any UCR staff /faculty
<li> Chatroom capabilities for regular group chat needs
<li> Pre-configured buddy lists for your department and division
<li> User lookup makes it easy to discover any UCR employee and
initiate chat sessions
<li> Works with many common PC/Mac chat clients; there is also a
web-based interface integrated with R’Space forthcoming
<li> Eliminates the cost of running redundant IT systems across
campus
</ul>Over the course of the next 2 weeks, Technology Services will be
piloting this service with a limited number of users and gathering
feedback. Based on the outcome of the pilot, we will begin the process of
migrating Student Affairs to use the campus IM, and will eventually
discontinue the VCSA IM service. <br>
<br>
Please stay tuned in the coming weeks as we send out additional
announcements regarding how and when users will be able to convert to the
campus IM service. We will also send out advance notice as we schedule
deactivation of the VCSA IM service. Our goal is to complete this
conversion by the end of February.<br>
<br>
<b>Changes to Staff Experience/Training Resources <br>
</b> <br>
IM@UCR has all the features of a modern instant messaging service, and
functions very much like the current VCSA IM service as well as popular
consumer chat programs from MSN, Yahoo and Google. We expect staff that
have used VCSA or other IM services should be able to begin using IM@UCR
with little or no training. C&C also has a robust support site that
provides training materials and outlines the capabilities of the IM@UCR
service: <a href="http://cnc.ucr.edu/im">http://cnc.ucr.edu/im</a>. <br>
<br>
Please feel free to contact me if you or any of your staff have questions
or concerns.<br>
<br>
Regards,<br>
<br>
-Sean</body>
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